Customer Service Manager

Company: Outdoor Makeover Group
Job Type: Full-Time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy being the first point of contact for customers? If so, we want to hear from you

About Us:
At Outdoor Makeover Group, we specialize in transforming outdoor spaces into stunning, functional areas that our customers love. We're looking for a dedicated and enthusiastic Customer Service Manager to join our team and play a key role in ensuring our customers have a seamless and enjoyable experience from start to finish.

The Role:
As our Customer Service Manager, you will:

• Welcome customers to our showroom and provide a warm, professional first impression.
• Be the first point of contact for customer inquiries, both in-person and over the phone.
• Schedule and book home visits for customers, ensuring all details are accurately recorded.
• Follow up with customers to ensure they have all the information they need and address any additional questions.
• Work closely with the sales and operations teams to ensure a smooth customer journey.

What We're Looking For:

• Experience in a similar role within a customer-focused company, or clear transferable skills that demonstrate your ability to excel in this position.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• A proactive and customer-first mindset.
• Availability to work 2 Saturdays out of 4, with a day off during the week to compensate.

What We Offer:

• Full training to ensure you're set up for success.
• A supportive and friendly team environment.
• Opportunities for growth and development within the company.

If you're ready to take the next step in your career and join a company that values its employees and customers, we'd love to hear from you

How to Apply:
Please submit your CV and a brief cover letter explaining why you're the perfect fit for this role.

Job Types: Full-time, Permanent

Pay: £24,420.00-£32,000.00 per year

Benefits:

• Company pension

Work Location: In person