Centre Supervisor jobs in Newcastle upon Tyne

You will be working 37.5hrs a week, covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre. - You are not expected to work Bank Holidays as the site does not open on these days. - Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.

We work in partnership with a major UK high street bank, managing their personal lending services. We are looking for a Customer Service Team Supervisor to join our Contact Centre team in Newcastle. This is a 37.5-hour per week role, based on site at the Newcastle Contact Centre. Shifts run between 8am-8pm Monday to Friday and 9am-6pm at weekends , on a 6-week rota . The centre is closed on...

You will be an experienced leader with a proven track record in leading teams and getting the best out of colleagues to drive service excellence.

You will provide your team with clear objectives and develop them in their ability to deliver excellent customer service across a wide range of queries and problems.

You will be working 37.5hrs a week, covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.

About the AgencyMy Foster Carer (MFC) is a new independent fostering agency in the North East — built by an experienced team with decades of fostering and children’s social care expertise. We’re here to do things differently: raising the bar for how foster carers are recruited, trained and supported, and creating a modern, child-centred service that genuinely backs carers to succeed. If you’re...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, sales performance, and service delivery. This is a multi-role opportunity covering leadership and specialist functions such as contact centre operations, team management, quality, training, workforce management,...

You will coach and develop your team, manage performance, and support the day‐to‐day running of the Contact Centre.

You will also handle complex or escalated customer enquiries when needed and support service levels by taking customer calls yourself, leading by example. Key Responsibilities

You will set clear objectives, manage performance, handle escalations, and support the day-to-day running of the Contact Centre to ensure service levels are consistently achieved. Key Responsibilities Manage the daily performance of a team of c. 10 Customer Service colleagues

You will be the first face of Caremark that all new clients meet, carrying out the initial assessment to establish the care needs and requirements•By carrying out thorough risk assessments and analysis, you will be responsible for ensuring that all risk and safety is managed to keep our clients safe•

Customer Service Supervisor 6 Months contract + possible extension of becoming permanent Newcastle - Office Based 37.5 hours a week £18.00 per hour A well-established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high-profile client in Newcastle. This role is focused on driving operational excellence and providing world-class support to...

You will be a warm, friendly, organised, and self-motivated individual with experience of working in a care or support environment and excellent care skills.

Job Description Join to apply for the Customer Service Supervisor role at DXC Technology Do you want to work for a company that delivers excellence for our Customers and Colleagues? We are a company focused on new core values: Deliver Collaborate Community Care Do the right thing At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal...

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A popular fashion retailer is looking for a senior supervisor in Gateshead, Newcastle. This brand offers a beautiful range for ladies ready to wear and has established itself on high streets and shopping centres across the UK. The role of assistant manager will require the chosen candidate to effectively achieve KPI’s whilst leading the team and providing excellent customer service. The...

Location: Gateshead, GB For more than 200 years, we've been pioneering a world of possibilities to protect and beautify surfaces. Our leading brands – including Dulux, International, Sikkens and Interpon – are trusted by customers worldwide. We operate in over 150 countries and are committed to becoming the global industry leader in sustainable paints and coatings. Now we're looking for a...

You will be an experienced leader with a proven track record in leading teams and getting the best out of colleagues to drive service excellence.

You will provide your team with clear objectives and develop them in their ability to deliver excellent customer service across a wide range of queries and problems.

You will be working 37.5hrs a week, covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.

You will be an experienced leader with a proven track record in leading teams and getting the best out of colleagues to drive service excellence.

You will provide your team with clear objectives and develop them in their ability to deliver excellent customer service across a wide range of queries and problems.

Job Title : Customer Service Supervisor Location : We are looking for an experienced and passionate Customer Service Supervisor to join our team at the Newcastle Contact Centre. In this role, you'll lead a team of 10+ colleagues to provide exceptional service to customers of a major UK high street bank. You’ll guide and coach your team, ensuring they meet performance targets and deliver top-tier...

You will be working 37.5hrs a week, covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.