complaint handling jobs

Job Description Housing Complaints Officer - The organisation: Castlefield Recruitment are currently recruiting a Complaints Officer for a Housing Association based in Cheshire West. The role is on an initial 2-month temporary contract. The hourly rate is £25.40 per hour and it's a hybrid role of 2 days in office, and 3 days from home. Housing Complaints Officer - The role: - Manage a...

You will take full ownership of complaint cases from initial receipt through to final resolution, delivering timely, well-evidenced responses that meet regulatory expectations. Working across services, you will help challenge inconsistencies, remove barriers to resolution, and ensure outcomes are meaningful, proportionate, and focused on genuine service improvement rather than process alone.

Complaints Handler - Resolve, Influence and Make an Impact! To be considered for an interview, please make sure your application is full in line with the job specs as found below. Location: Hemel Hempstead (Hybrid), salary approx. £31,000 Are you a natural problem‑solver with a passion for fairness, communication and helping people reach positive outcomes? Do you thrive in a fast-paced...

You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.

Job Description NJR Recruitment are proud to be partnering exclusively with Protector Insurance to recruit a Complaints Officer for their growing Manchester team. Reporting to the Deputy Chief Compliance Officer, you’ll manage the full complaints process and Data Subject Access Requests (DSARs), ensuring fair, timely outcomes in line with FCA DISP and GDPR. The role is central to improving...

You will work closely with colleagues to gather statements, evidence, and updates, supporting the team to deliver high-quality responses to Ombudsman enquiries. Key Responsibilities - Coordinate internal information requests for Ombudsman investigations, ensuring materials are collected within deadlines.

Lead the Way in Transforming Customer Experience a MTVH Complaints Manager Location: Beeston (Nottingham, Hybrid) Salary Banding: £52,665 - £55,436 Contract: Type: Permanent based on a 37.5hr working week Are you ready to make a real difference for our customers? At Metropolitan Thames Valley Housing (MTVH), we're committed to delivering exceptional customer experiences. We're looking for a...

Complaints Manager | London Market Insurer | London/Hybrid | £65 - 75,000 (doe) Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking...

Complaints Standards Authority Engagement and Support Training Officer Are you passionate about public services in Wales and ensuring that public services handle complaints effectively? Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. The Public Services Ombudsman for Wales is looking to recruit a Complaints...

Job Title: Complaints & Learning Officer (Housing) Make your application after reading the following skill and qualification requirements for this position. Day Rate: £350 Contract: Interim / Contract Location: Newham (Hybrid) Are you passionate about enhancing resident experiences? Our client is on the lookout for a dynamic Complaints & Learning Officer to lead the charge in transforming...

A customer service solutions provider in Manchester is seeking a Customer Care Champion to enhance customer experience by effectively handling complaints. Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. The ideal candidate will manage sensitive complaints, work collaboratively with clients and colleagues, and maintain accurate...

You will enjoy being able to benefit from your experience to date and develop your career further within this important and key role within WTW.

You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement.

You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.

You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: 31-32 UmbrellaWorking Pattern: HybridLocation: Greater LondonKey Responsibilities

Complaints Manager | London Market Insurer | London/Hybrid | £65 - 75,000 (doe)Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Manager to lead their complaints handling team. This is an exciting opportunity to make a significant...

You will play a critical role in ensuring enquiries from elected representatives are handled accurately, professionally, and within agreed timescales, while also supporting the wider complaints service to achieve early and effective resolution for residents.

Complaints Manager | London Market Insurer | London/Hybrid | £65 - 75,000 (doe)Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Manager to lead their complaints handling team. This is an exciting opportunity to make a significant...

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.