Contact Centre Advisor jobs in Cardiff

Join Our Team as a Contact Centre Agent Welsh Speaking- working from home!Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pmWho We Are:We are an organisation dedicated to...

Contact Centre Team Manager - Job Number: 557022 - Closing at: Dec 7 2025 - 23:55 GMT Base Location: Perth, Reading or Cardiff Salary: £43,704 - £51,484 + a range of benefits to support your finances, wellbeing and family. Working Pattern: Fixed Term Contract | Full Time | options available The role We are looking for a motivated Team Manager to join our dynamic Contact centre team. This...

Management Level I We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product, and clients.  We service a range of clients in the UK, Europe and the United States providing lending platforms and analytics capabilities to both commercial and consumer-focused...

A leading utility partner in Cardiff is seeking a Retail Customer Operations Manager to ensure effective operation and high standards of customer service. The candidate should have a proven track record in team management and operational optimisation in a contact centre environment. Responsibilities include overseeing daily operations, addressing customer complaints, and leading improvement...

A recruitment agency in Wales is seeking a Service Performance Analyst to produce and maintain statistical reports for the Contact Centres. The role involves creating schedules, collating performance reports, and analyzing trends to meet customer satisfaction targets. Applicants should have a keen understanding of resource management and performance metrics. This position plays a critical part in...

You will oversee Customer Service and Licensing Officers who handle inquiries from service users, ensuring excellent service delivery. The ideal candidate will have previous experience in a call centre environment and possess strong supervisory skills along with a commitment to customer service.

You will play a key role in the delivery of one of our biggest data centre construction projects in the Nordics. The successful candidate will be based 100% in country. Role accountabilities Provide direction and support for implementation of the EHS & Security Plan. Verify that the project/site-specific EHS procedures protect personnel and the general public.

Outbound Insurance Telesales Professional (Home Based) Jumpstart Your Future: A Vibrant Remote Sales Role Defines Your 2026! Working for a leading insurance provider, serving over 9 million customers and partnering with leading global brands. Consistently recognized as a 'Great Place to Work,' they're looking for talented individuals to help them achieve their global ambitions. If you're a...

Job Description Our Client based in Cardiff islooking for a Occupational Health Advisor to work in their friendly and supportive team. The role is permanent, Full time or Part time, 3-5 days per week Hybrid working, a mixture working from home and onsite This is an excellent opportunity to become part of a friendly and pro-active OH team. Salary up to £46K Per annum The Job Role Includes -...

You will have a set weekly rota made up of the below shifts. (Usually 2 Early shifts and 1 x Mid , 1x Late)

The role Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.This high-profile role within NRW's Communications, Customer and Commercial Directorate puts you at the centre of some of the most exciting commercial and renewable energy developments on the NRW Managed Estate. As our environmental specialist, you will provide trusted, expert...

Family Gateway Contact Officer needed in Cardiff The rate is £14.14ph PAYE This is a temporary role The reference number is: RQ1546298 The successful candidate will provide high quality information, advice and assistance for babies, children, young people, families and professionals across the city. The service utilises a family centred, strengths based and inclusive approach, to identify...

(This is a hybrid role, and it requires travel to our Cardiff office at least once a week) We are looking for an Agile & Lean Centre Manager to shape the direction of our Agile & Lean learning programmes and act as a centre of excellence for business agility. This is an exciting opportunity to shape the future of learning and agility across the organisation. You’ll collaborate across the L&D...

PurposeThe Control Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers. Managing a range of support services to employees and customers.Duties and ResponsibilitiesTo deliver services to customers across a range of services including making outbound and receiving inbound welfare calls...

Job Description 3 Month Contract with A Local Authority Job Purpose The Contact Centre Operator (Telecare) is responsible for providing a responsive, high-quality service to vulnerable and elderly residents, responding to emergency and priority calls with professionalism, empathy, and efficiency. The postholder will also support a range of council services by handling inbound and outbound...

You will be responsible for the supervision of a team of Customer Service and Licensing Officers who take inbound enquiries via telephone and email from our service users. The Team Leader will be responsible for leading and developing a significantly sized staff group and will work with the Contact Centre Manager and Group Leader to develop the service further.

You will provide significant support in implementing EHS plans and procedures, ensuring rigorous EHS performance on site. The candidate should possess extensive experience in an EHS Manager role and ideally have experience with technology projects. This role is an excellent opportunity to contribute to sustainable solutions while shaping your career in a collaborative environment.

You will be responsible for the supervision of a team of Customer Service and Licensing Officers who take inbound enquiries via telephone and email from our service users. The Team Leader will be responsible for leading and developing a significantly sized staff group and will work with the Contact Centre Manager and Group Leader to develop the service further.

Account Lead - Data Centres (Technology, Consulting & Engineering Services) Join to apply for the Account Lead - Data Centres (Technology, Consulting & Engineering Services) role at Arcadis Overview Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries,...

You will lead the delivery of one of our biggest data centre construction projects in the Nordics. The successful candidate will be based either 100% in country, or will have significant international travel to Norway or Finland (50/50 rotation – 1 week in country/ 1 week home/office).