Contact Centre Analyst jobs

You should be familiar with large data-sets and have skills in manipulating and presenting data in easily understood formats. Experience of Power BI or similar tools would be a distinct advantage.

You must be familiar with financial terms and accounting processes. What you'll get in returnA highly competitive salary and benefits package is offered.

You will be responsible for ensuring the integrity of monthly Opex reporting, providing clear analysis and supporting operational leaders in understanding cost drivers and budget performance. Key responsibilities includeFull ownership of Opex accounting, reporting and cost centre managementMonth?

You will play a financial support role helping ensure accurate reporting, strong governance, and effective delivery. - Prepare and support monthly, quarterly, and annual financial reporting, ensuring accuracy and completeness - Analyse financial performance against budgets and forecasts, identifying variances, trends, and risks

Job Description Business Unit: Customer Operations Salary range: £31,600 - £39,500 per annumLocation: Hybrid with 1 day per week in Leeds or GosforthContract type: Permanent Our Collections and Recoveries team is investing in strategic improvements across the Collections operation. These enhancements will ensure the operation is fit for purpose in the context of a continually evolving and...

You should be familiar with large data-sets and have skills in manipulating and presenting data in easily understood formats. Experience of Power BI or similar tools would be a distinct advantage.

You must be familiar with financial terms and accounting processes. What you'll get in return

How you'll help us live our purposeWe've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.It's a purpose that drives everything we do. And you can play your part too join our Credit Risk Modelling team as a Credit Risk Modelling...

You will assist in key technical projects, responsible for ensuring high standards of capacity, continuity and availability of all systems under the Data Centre team's remit. What you will do: -• Perform routine operations and monitoring of hardware and software systems. • Record all actions using ITSM tools and follows standard procedures.

You will thrive in a fast-paced, dynamic environment • Competent in taking ownership of own responsibilities • Ability to manage multiple priorities without compromising quality • Strong team player with excellent communication skills • Comfortable working with data to draw insights and support operational decisions

You will need to refer to these in order to complete the application form.

You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview. The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work.

Job Description Speech Analyst (Call Miner) Salary £30,000 - 34,000, dependent on experience Permanent London Hybrid Our Speech Analysts, play an important role in providing exceptional experiences every day to our valued customers. Why are our customers calling us? Are we dealing with customer calls effectively? How we can improve our processes and product offerings in the future? These...

You will strengthen our reporting capability and ensure accurate, timely, and trusted data flows across Oracle Fusion, BromCom, EPM and connected systems. If you’re passionate about data accuracy and reporting excellence, we'd love to hear from you.

You will also have access to a variety of benefits, support programmes and initiatives including:

You will support & build insights from your market visits and our network of industry contacts.

You will deliver reports on a variety of retail trends and developments, providing actionable insight to our clients through IGD’s Retail Analysis web-based platfo

You will have a great work-life balance, where you are empowered & trusted to manage y

You will assist in key technical projects, responsible for ensuring high standards of capacity, continuity and availability of all systems under the Data Centre team's remit. What you will do: -• Perform routine operations and monitoring of hardware and software systems. • Record all actions using ITSM tools and follows standard procedures.

You will be a newly or recently qualified (ACA, ACCA or CIMA) - if you have a Big 4 background that would be a great fit.

You must have a proven ability to influence and present to internal and external stakeholders. For further details please contact Jackie Taylor or send her your cv today.

You will thrive in a fast-paced, dynamic environment • Competent in taking ownership of own responsibilities • Ability to manage multiple priorities without compromising quality • Strong team player with excellent communication skills • Comfortable working with data to draw insights and support operational decisions

How you'll help us live our purposeWe've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.It's a purpose that drives everything we do. And you can play your part too join our Credit Risk Modelling team as a Credit Risk Modelling...

You will thrive in a fast-paced, dynamic environment • Competent in taking ownership of own responsibilities • Ability to manage multiple priorities without compromising quality • Strong team player with excellent communication skills • Comfortable working with data to draw insights and support operational decisions

You will work on a variety of exciting change initiatives, doing problem analysis, determining business needs, and owning the definition of user stories.

You will also contribute to the BA community through active engagement, sharing knowledge and experience.

You will thrive in a fast-paced, dynamic environment • Competent in taking ownership of own responsibilities • Ability to manage multiple priorities without compromising quality xwwtmva • Strong team player with excellent communication skills • Comfortable working with data to draw insights and support operational decisions

Are you a Workflow & Real-Time Analyst, seeking a new challenge? Do you have passion for future vehicle development? Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Workflow & Real-Time Analyst to join their Customer Relationship Centre team, supporting Supply Chain & Production Planning. As a Workflow & Real-Time Analyst you will monitor live service performance,...