Contact Centre Analyst jobs

You should be familiar with large data-sets and have skills in manipulating and presenting data in easily understood formats. Experience of Power BI or similar tools would be a distinct advantage.

You must be familiar with financial terms and accounting processes. What you'll get in returnA highly competitive salary and benefits package is offered.

You will be responsible for ensuring the integrity of monthly Opex reporting, providing clear analysis and supporting operational leaders in understanding cost drivers and budget performance. Key responsibilities includeFull ownership of Opex accounting, reporting and cost centre managementMonth?

You will play a financial support role helping ensure accurate reporting, strong governance, and effective delivery. - Prepare and support monthly, quarterly, and annual financial reporting, ensuring accuracy and completeness - Analyse financial performance against budgets and forecasts, identifying variances, trends, and risks

Job Description Business Unit: Customer Operations Salary range: £31,600 - £39,500 per annumLocation: Hybrid with 1 day per week in Leeds or GosforthContract type: Permanent Our Collections and Recoveries team is investing in strategic improvements across the Collections operation. These enhancements will ensure the operation is fit for purpose in the context of a continually evolving and...

You should be familiar with large data-sets and have skills in manipulating and presenting data in easily understood formats. Experience of Power BI or similar tools would be a distinct advantage.

You must be familiar with financial terms and accounting processes. What you'll get in return

You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. Youll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems.

About The Role Team IT Operations Working Pattern -Office based, 4-5days per week in the Bournemouth or Stockport Vitality Offices.Full time, 35 hours per week. Top 3 skills needed for this role: - Experience workingwith an ITSM tool - Very strong verbal communication skills - To be able to handle multiple tasks at once to meet deadlines and solve problems What this role is all about: Join our...

How you'll help us live our purposeWe've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.It's a purpose that drives everything we do. And you can play your part too join our Credit Risk Modelling team as a Credit Risk Modelling...

You will assist in key technical projects, responsible for ensuring high standards of capacity, continuity and availability of all systems under the Data Centre team's remit. What you will do: -• Perform routine operations and monitoring of hardware and software systems. • Record all actions using ITSM tools and follows standard procedures.

You will thrive in a fast-paced, dynamic environment • Competent in taking ownership of own responsibilities • Ability to manage multiple priorities without compromising quality • Strong team player with excellent communication skills • Comfortable working with data to draw insights and support operational decisions

You will need to refer to these in order to complete the application form.

You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview. The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work.

Job Description Speech Analyst (Call Miner) Salary £30,000 - 34,000, dependent on experience Permanent London Hybrid Our Speech Analysts, play an important role in providing exceptional experiences every day to our valued customers. Why are our customers calling us? Are we dealing with customer calls effectively? How we can improve our processes and product offerings in the future? These...

You will assist in key technical projects, responsible for ensuring high standards of capacity, continuity and availability of all systems under the Data Centre team's remit. What you will do: -• Perform routine operations and monitoring of hardware and software systems. • Record all actions using ITSM tools and follows standard procedures.

Your new company Hays is working with a leading construction/engineering organisation to recruit a finance professional with experience as a Finance Analyst to join an established team. Finance AnalystPermanent£35,000 Based in Leeds Your new role The purpose of the role will be to support senior members of the Finance team in managing central overhead and balance sheets. The job offers great...

You will be a newly or recently qualified (ACA, ACCA or CIMA) - if you have a Big 4 background that would be a great fit.

You must have a proven ability to influence and present to internal and external stakeholders. For further details please contact Jackie Taylor or send her your cv today.

You will thrive in a fast-paced, dynamic environment • Competent in taking ownership of own responsibilities • Ability to manage multiple priorities without compromising quality • Strong team player with excellent communication skills • Comfortable working with data to draw insights and support operational decisions

How you'll help us live our purposeWe've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.It's a purpose that drives everything we do. And you can play your part too join our Credit Risk Modelling team as a Credit Risk Modelling...

You will thrive in a fast-paced, dynamic environment • Competent in taking ownership of own responsibilities • Ability to manage multiple priorities without compromising quality • Strong team player with excellent communication skills • Comfortable working with data to draw insights and support operational decisions

You will assist in key technical projects, responsible for ensuring high standards of capacity, continuity and availability of all systems under the Data Centre team's remit. What you will do: -• Perform routine operations and monitoring of hardware and software systems. • Record all actions using ITSM tools and follows standard procedures.

You will work on a variety of exciting change initiatives, doing problem analysis, determining business needs, and owning the definition of user stories.

You will also contribute to the BA community through active engagement, sharing knowledge and experience.