contact centre supervisor jobs in Trafford

You will be required to demonstrate the following skills and experience. Demonstrable experience delivering excellent customer service in a demanding customer-facing environment. Have excellent problem-solving skills to ensure effective results for the customers are achieved.

Head of Contact Centre Your new company Hays are recruiting for a permanent Head of Contact Centre based in Manchester City Centre. This position is responsible for leading and optimising the operations of a multichannel client service function. This role will ensure the delivery of exceptional service quality through effective workforce management, training, client communications, and change...

Talented People are recruiting on behalf of a reputable business known within this sector to hire a Sales Contact Centre Manager solely due to their growth within their sales department. This is a very exciting time to join this business within the automotive world. Sales Manager - Contact Centre Location: Manchester Salary: £34k - £38k basic + uncapped commission (OTE £65,000+) Experience: 2...

Are you a sales leader with a proven track record? At CarFinance 247, we're searching for a Head of Sales to help drive our business to the next level. Reporting directly into the Sales Director you will be responsible for leading a large, fast paced phone base sales environment . With full responsibility for their overall target; you will be a hands-on leader who can cope in a fast paced,...

Contact Centre Team Leader Trafford Park, Hybrid working, 3 days per week in office At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need to get the job done. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses across the UK work faster, smarter, and more sustainably. We're...

Job Title: Contact Centre Operative Duration: 12 months, temp to perm Location: Manchester/Hybrid (four days per week in the office) Salary: Competitive Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual...

You will play a key role in shaping customer experience and supporting the wider operational strategy.

A customer service organization in Altrincham is seeking a Customer Service Manager / Contact Centre Team Leader to lead a team in delivering excellent customer service. The ideal candidate will have significant experience in a contact centre environment, proven leadership ability, and the skills to coach and motivate staff. This role offers a salary of £32,000 plus bonuses and benefits in a...

Forecasting and Planning 🎁 What we offer Competitive Salary: Reflecting your skills and experience Generous Leave: 25 days annual leave + Bank Holidays Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme Exclusive Discounts: High street brands,...

Contact Centre Forecasting & Demand Planning Specialist£38 ‘000 ~ £45’000 + Bonus + Broad Flexible BenefitsLocation: ManchesterHybrid: 2 Days onsite per weekWe’re recruiting a “Contact Centre or Field Resource” experienced Forecasting & Demand Planning Insights Analyst to join an established and progressive Operations Forecasting & Planning team who provide analytical, forecasting and demand...

Sales Contact Centre Team Leader - Join Our Leadership Team!£30,000 - £35000Didsbury ManchesterFull-Time | Managing 1 Team Leader & ~10 AgentsWe're looking for an experienced and inspiring Senior Team Leader to help drive performance, elevate customer experience, and create a positive, supportive team culture. If you're passionate about coaching others, leading from the front, and influencing...

Contact Centre Training Officer About the GMC: We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence...

Job description We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (Contact Center) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes. The ideal candidate will be an established...

Centre Lathe Turner / Supervisor Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.£17 per hour4 day working weekBonus SchemeWell Established companyWe are working with a well-established manufacturer who are looking for a Centre Lathe Turner to join there join our dynamic manufacturing team. The ideal candidate will...

A health care regulatory body is seeking a Contact Centre Training Officer to support the development and delivery of training programs for the contact centre staff. The successful candidate will ensure teams have the tools to provide excellent customer service. Key benefits include 30 days of holiday, generous pension contributions, and a commitment to flexible working patterns. Join a diverse...

A large, complex organisation in Manchester seeks an experienced Change Manager to drive change and improvement initiatives within contact centres. The role focuses purely on delivering transformation, partnering with operational teams to enhance customer experience and performance. Ideal candidates will have a strong background in change management and experience in contact centre environments....

A customer service organization in Greater Manchester is seeking a Customer Service Manager / Contact Centre Team Leader. The successful candidate will lead and develop a team of Customer Service Advisors, ensuring high standards and performance. This role requires significant experience in customer service with a strong focus on coaching and engagement. Benefits include a supportive culture, gym...

You will play a key role in shaping customer experience and supporting the wider operational strategy. DUTIES Team Leadership and Coaching: Lead, motivate, and develop Customer Service Advisors and Senior Advisors Performance Management: Monitor KPIs, trends, and individual performance, taking proactive action where required

You will play a key role in shaping customer experience and supporting the wider operational strategy.

A growing organization is seeking a Customer Service Manager / Contact Centre Team Leader in Altrincham to lead a customer service function focused on performance, quality, and customer experience in a fast-paced contact centre. This full-time role involves coaching teams, managing performance, and improving processes. Candidates should have significant contact centre experience, excellent...