contact centre jobs in Wales

You will be responsible for leading a team of operational colleagues, ensuring day-to-day activity is delivered efficiently, accurately, and in line with agreed service standards. This position suits a team leader who enjoys developing people, maintaining operational discipline, and contributing to continuous improvement.

Looking for a role where your Welsh language skills truly make a difference? This is your chance! Welsh Speaking Customer Service Officer Swyddog Gwasanaethau Cwsmer – Siarad Cymraeg Location / Lleoliad: Caernarfon Pay / Cyflog: £15 per hour Contract / Cytundeb: Temporary – Approx. 5 months (starting Februrary) Hours / Oriau: Full-time, Monday–Friday ✨The Opportunity / Y Cyfle✨ Looking for a...

Join Our Team as a Contact Centre Agent Welsh Speaking- working from home!Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pmWho We Are:We are an organisation dedicated to...

A leading utility partner in Cardiff is seeking a Retail Customer Operations Manager to ensure effective operation and high standards of customer service. The candidate should have a proven track record in team management and operational optimisation in a contact centre environment. Responsibilities include overseeing daily operations, addressing customer complaints, and leading improvement...

Management Level I We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product, and clients.  We service a range of clients in the UK, Europe and the United States providing lending platforms and analytics capabilities to both commercial and consumer-focused...

You will confidently answer a range of telephone enquiries for the Criminal Fines Collection and Enforcement Contact Centre

You will need excellent communications skills

You will need to be empathetic towards our customers and work with us to solve problems

You will need to update records on our in house computer system following contact

A recruitment agency in Wales is seeking a Service Performance Analyst to produce and maintain statistical reports for the Contact Centres. The role involves creating schedules, collating performance reports, and analyzing trends to meet customer satisfaction targets. Applicants should have a keen understanding of resource management and performance metrics. This position plays a critical part in...

You will oversee Customer Service and Licensing Officers who handle inquiries from service users, ensuring excellent service delivery. The ideal candidate will have previous experience in a call centre environment and possess strong supervisory skills along with a commitment to customer service.

We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you. We are looking to recruit an enthusiastic Contact Centre...

You will work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday.

You will be responsible for making patient appointments and handling information requests over the telephone and by email.

You will be collecting customer information and data to support patients booking, so great administrative skills and attention to detail are key.

Contact Centre Team Manager - Job Number: 557022 - Closing at: Dec 7 2025 - 23:55 GMT Base Location: Perth, Reading or Cardiff Salary: £43,704 - £51,484 + a range of benefits to support your finances, wellbeing and family. Working Pattern: Fixed Term Contract | Full Time | options available The role We are looking for a motivated Team Manager to join our dynamic Contact centre team. This...

Job Description Behind every successful exam series, is a dedicated group of Centre Inspectors and we are looking for people across the UK to join them in this unique opportunity. Centre Inspectors, on behalf of the JCQ Awarding Bodies, undertake visits to check that centres are administering exams in line with relevant examination rules, thus ensuring that students across the country receive...

Citrus Recruit are excited to be recruiting for a Safety, Health, Environmental and Quality Manager working within Transportation and Haulage industry. This is a hands-on, operational role where you’ll work closely with senior leadership, transport and warehouse teams to embed a strong safety-first culture, ensure legal and customer compliance, and drive continuous improvement across multiple...

Family Gateway Contact Officer needed in Cardiff The rate is £14.14ph PAYE This is a temporary role The reference number is: RQ1546298 The successful candidate will provide high quality information, advice and assistance for babies, children, young people, families and professionals across the city. The service utilises a family centred, strengths based and inclusive approach, to identify...

A local Council in Wales is looking for a Contact Centre Advisor to join their Customer Contact team. This role involves managing telephone enquiries, delivering quality customer service, and problem-solving in a busy environment. The Council offers a supportive working culture, hybrid working options, and various employee benefits including competitive annual leave and a generous pension scheme....

You will be responsible for leading a team of operational colleagues, ensuring day-to-day activity is delivered efficiently, accurately, and in line with agreed service standards. This position suits a team leader who enjoys developing people, maintaining operational discipline, and contributing to continuous improvement.

You will be responsible for leading a team of operational colleagues, ensuring day-to-day activity is delivered efficiently, accurately, and in line with agreed service standards. This position suits a team leader who enjoys developing people, maintaining operational discipline, and contributing to continuous improvement.

You will lead a team of 10 to 12 operational staff

You will be responsible for leading a team of operational colleagues, ensuring day-to-day activity is delivered efficiently, accurately, and in line with agreed service standards. This position suits a team leader who enjoys developing people, maintaining operational discipline, and contributing to continuous improvement.

You will lead a team of 10 to 12 operational staff

You will be responsible for leading a team of operational colleagues, ensuring day-to-day activity is delivered efficiently, accurately, and in line with agreed service standards. This position suits a team leader who enjoys developing people, maintaining operational discipline, and contributing to continuous improvement.

You will lead a team of 10 to 12 operational staff

You will be responsible for leading a team of operational colleagues, ensuring day-to-day activity is delivered efficiently, accurately, and in line with agreed service standards. This position suits a team leader who enjoys developing people, maintaining operational discipline, and contributing to continuous improvement.

You will lead a team of 10 to 12 operational staff