crisis helpline operator jobs in Reading

Job Description This role sits at the intersection of data analysis and engineering, with a strong focus on asset and equipment data. You’ll be responsible for analysing, maintaining and improving asset data held in SAP, working closely with engineering teams to ensure the data accurately reflects the equipment in use. A solid data analyst background combined with an engineering or mechanical...

Job Description Team Leader Salary£20,947 - £23,274 LocationWokingham FULL TIME - 28hrs TWO1162980 - Team Leader Shift pattern to be agreed in line with business means This team leader post is an opportunity to support a fantastic team of support workers including Outreach support and Housing First services in changing the lives of the clients that come into the Two Saints services. The...

You will be supporting the organisation as it shifts from traditional, reactive models to proactive, intelligent and sustainable systems, essential for securing a resilient future. As climate change, population growth and pollution increase water scarcity, the future of water depends on innovative technology, circular economy practices and nature‑based solutions.

You will be a vital part of this evolution, contributing your expertise to our strategy and helping us redefine what services we offer our clients.

You will ensure buildings are designed to minimise fire risks, through contributing to the development of fire strategy reports, calculations and fire risk assessments.

Overview At PepsiCo UK, we’re proud to make some of the nation’s favourite snacks and drinks—like Walkers, Quaker, Doritos, Pipers, and Monster Munch. With sites across the UK, including our Quaker mill in Cupar and Doritos factory in Coventry, we’re also home to one of the world’s largest crisp factories in Leicester. At the end of 2025 we will move our UK office to a vibrant new Reading town...

Team Leader Salary£20,947 - £23,274 LocationWokingham FULL TIME - 28hrs TWO1162980 - Team Leader Shift pattern to be agreed in line with business means This team leader post is an opportunity to support a fantastic team of support workers including Outreach support and Housing First services in changing the lives of the clients that come into the Two Saints services. The right candidate...

You will be working closely with the field teams within the Region to create, implement and execute a customer plan designed to improve CMEX / CSAT and reduce complaints. Frequently refreshing the plan to ensure the activities are focused, dynamic and forward-looking.

We are embarking on a major transformation journey, with high-quality asset data forming a cornerstone of our future success. The Principal Transformation Manager will be accountable for the successful delivery of Thames Water’s most critical business programmes, ensuring operational resilience, improved performance, and enhanced decision-making capabilities. This role also involves providing...

Thames Water is undergoing one of the most significant business transformations in our history. With change spanning every part of our organisation, the environment is fast‑moving, challenging and hugely rewarding. As we develop multi‑year plans to improve how we operate, we’re looking for talented Senior Transformation Managers to help shape, drive and deliver critical programmes that support...

Job Description In this role, you will help deliver our Health, Safety and Wellbeing Strategy whilst assuring compliance with the Thames Water Management System, Standards, Processes, and Procedures. The role is primarily field-based, with some hybrid working. It will require frequent travel, generally within a specified region but occasionally throughout the wider Thames Water supply area.What...

Job Description We’re looking for a Business Support to join Thames Water’s Operational Excellence Team permanently.Location: Hybrid: Clearwater Court, Kemble Court or at sites on the Thames Water Estate Working Hours: Monday – Friday, 36 hours per weekThis role sits within our Water Operational Excellence Team and will interface with teams across Water Performance, including Efficiency &...

You will provide expert leadership on data models, oversee data change and governance processes, and drive improvements that support business value and operational performance.

You should be confident managing both people and processes, and comfortable working across multiple systems and stakeholder groups.

We have an exciting opportunity for you to significantly impact the development and modernisation of our Sewage Treatment Works in the Thames Valley and the surrounding areas.If you’re passionate about improving essential services and protecting the environment, this role puts you right at the heart of it. As our Construction Assurance Engineer, you’ll help shape the future of wastewater...

Job Description We have an exciting opportunity for you to significantly impact the development and modernisation of our Sewage Treatment Works in the Thames Valley and the surrounding areas.If you’re passionate about improving essential services and protecting the environment, this role puts you right at the heart of it. As our Construction Assurance Engineer, you’ll help shape the future of...

At Thames Water, we make a daily difference to 16 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. We deliver life's essential service so our customers, communities, and the environment can thrive. Overview As the UK's largest water company, we're taking action for a new world of water – fixing today's problems and...

We’re looking for an experienced and strategic leader to join Thames Water as Head of Customer Operations. This is a pivotal role within our Operations Service & Control Centre, responsible for leading our waste and water customer contact teams. You’ll oversee the entire customer journey—from first contact through incident management and complaint resolution—ensuring exceptional service and...

We’re looking for a talented Operations Data & Insight Analyst to join our team and help us make the most of the data that drives Thames Water. You’ll play a key role in bringing new tools, technologies, and techniques to life as we tackle current and future challenges across our business. What you’ll be doing as an Operations Data & Insight Analyst - Building and automating data processes,...

You will be based at Kemble Court in Green Park, Reading, located just off the M4 and a 20-minute bus ride from central Reading. What you should bring to the role

You will be joining a team working together and supporting each other to deliver a critical service in a fast-paced environment.

This role offers a great opportunity to play a key part in how we manage and protect our clean water network. You’ll be supporting operational teams, helping to assess risks, and making sure our customers receive a reliable and safe service every day. What you’ll be doing as an Operational Technical Lead - Taking ownership of the hydraulic system risk assessment process for repair and...

Are you ready to help revolutionise how we manage wastewater systems? We’re looking for a Controller to play a key role in shaping the future of our wastewater control operations and supporting our transition to an integrated, intelligent control room. As part of our drive for innovation and resilience, we’re redesigning our regional control system, including a major SCADA upgrade, and evolving...