Hybrid Contact Centre Team Lead: CX & KPI Champion
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A2Dominion Housing Group Ltd
Ealing
A prominent housing association in Ealing is seeking a Contact Centre Team Manager to lead a team of agents in delivering exceptional customer service. The role requires a proven leader with experience in a contact centre, capable of driving performance and enhancing customer satisfaction. Key responsibilities include achieving departmental KPIs, coaching agents, and managing customer complaints.... |
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5 hours ago
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