Customer Experience jobs in Clerkenwell

- Fixed term until 1 February 2027 - Flexible within the UK. Home-based, blended or fully office based (from our offices in Belfast, Cardiff, Edinburgh or London). - Closing date 01 February 2026 - Ref CL 1447 As Manager, Customer Experience and Quality , you will lead and manage all aspects of Energy Saving Trusts customer experience (CX) framework and consultancy support programme . Your work...

Job title: Client & Team Experience Manager Location: Sloane Street Salary: up to £60,000 basic + up to £7,000 bonus An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams. Key...

Mode Search is supporting a world-renowned luxury maison in the appointment of a Customer Experience Manager. The brand is celebrated globally for its heritage craftsmanship, refined elegance, and deep connection to art, culture, and exceptional service. This is a rare opportunity to join a house where client relationships, discretion, and meaningful experiences sit at the very heart of the...

ROLE OVERVIEW The Customer Experience (CX) Manager supports GRIDSERVE’s customer experience strategy by uncovering customer pain points, turning insight into action, and leading cross‑functional improvements. The role blends customer insight, operational partnership, governance, and project delivery, working closely with the Head of CX and the Experience Designer to embed customer-first thinking...

Hey! We're team Granola 👋 If you haven't already, you should check out what we're building, and why you should work here. We're looking for a Customer Experience Engineer to join our team and help us maintain our high bar for technical support as we scale. This is a role for someone who gets genuinely excited about solving complex technical problems, digging into logs, and being the bridge...

At Cocentric, we’re scaling Connect – our SaaS platform built to simplify workforce access, provisioning, and digital identity. From automated onboarding to secure SSO and real-time data integrations, Connect is helping frontline organisations empower their people at scale. We’re looking for a UX Designer to shape the end-to-end experience of the Connect platform. You’ll work with product,...

Crest Nicholson's Special Projects Division are looking for a Resident Experience Officer to play a crucial role and join their Communications and Customer Service Team. As Resident Experience Officer you will be responsible for communications and relationships with contractors, freeholders, management companies, leaseholders and residents across a number of projects from assessments through to...

You will be in charge of supporting the analysis and monitoring of client relationships, of implementing a structured approach of client management and of relationships maintenance, and of continuously improving the client engagement framework. Main responsibilities will be:

You willchampion good design and user experience by acting as the voice of the customer throughout our products and services. You'll support the continuous improvement of our products by owning and driving the user research process, working closely with the product team to gather, analyse, and translate customer insights into actionable design improvements.

Senior Ecommerce & Transformational role - £120,000–£150,000 base + package - London, Chelsea | Hybrid At a pivotal point in its growth journey, this organisation is reshaping how customers buy online — moving from a largely telesales-led model to a scalable, commercially driven eCommerce engine. Early experiments show real promise, but the next phase requires senior leadership, sharp...

Overview X-Club is the premium brand for Pilates & Wellness studios across London. The X-Club method incorporates the core Joseph Pilates’ Reformer-based Contrology, with group classes and combination of state-of-the-art equipment. X-Club delivers highly effective, life-changing training with unique membership options incorporating Movement, Mind, Nutrition & Therapies. X-Club are looking for a...

EXPERIENCE STRATEGIST (1 YEAR FTC) ABOUT THE ROLE As an Experience Strategist at Bernadette, you'll contribute to the development and delivery of digital strategies that create meaningful impact for our clients. Working within a collaborative team environment with product designers, developers, and project managers, you will have the opportunity to use your full range of strategic thinking and...

Senior Executive Briefing & Experience Manager (EMEA) - Location: London (On-site, 5 days per week) - Contract: 12-month contract - Salary: £95,000 Overview A global technology organisation is seeking a Senior Executive Briefing & Experience Manager to own and deliver high-impact executive briefings for senior leaders, partners, and enterprise customers across EMEA. This role sits at the...

Department: Operations - Service About the Role This role will oversee and optimize returns management and spare parts operations within service team, ensuring seamless service for customers, retailers, and internal stakeholders. The role will balance operational efficiency, compliance, cost control and customer satisfaction while supporting the company’s ambitious growth plans. Key...

Senior Commercial Account Manager Own the relationship. Drive the performance. Shape the strategy. We're looking for a commercially sharp, strategically minded Senior Commercial Account Manager to take ownership of a high-value customer account and become the trusted face of GateGroup. What you'll own: You're the key point person for everything related to your account. You'll proactively...

You will be the first point of contact for our customers and fully accountable for ensuring orders are processed accurately, shipped on time, and delivered in perfect condition. Sitting at the intersection of customer service, order management, and logistics, you’ll have real authority to improve processes and raise the bar on customer experience.

Customer Service Careers with Purpose! Is it time to join a business that invests in you? Watford | £30,609 + Exceptional Benefits | Hybrid Option After Probation ( Salary increase from 1st April to £31,833 ) Are you ready to join a company that’s award-winning, fast-growing, and genuinely passionate about its people? We’re hiring on behalf of a reputable and forward-thinking organisation...

Russell Publishing is recruiting a Customer Success Account Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions. To succeed in the role, you will be commercially minded, require strong communication, customer service and relationship building skills along with the...

Job title: Product & Customer Engagement Manager Location: London – 5 days per week in the office Who are we recruiting for? A fast-growing maritime SaaS business with a unique product transforming how ship owners and operators engage with data. This is a vibrant, commercial environment where product, customer and brand sit at the heart of success. What will you be doing? - Owning the...

You will lead this shift — redefining operating models, strengthening governance, and ensuring customers experience reliability, transparency, and confidence at scale.