Customer Experience Lead jobs in Walkden

A leading housing organisation is seeking a skilled individual to enhance their customer contact operation through speech analytics. This role involves analyzing customer conversations to drive service improvements, managing telephony operations, and reporting insights to improve performance. Ideal candidates will have a strong background in customer experience, with hands-on experience in speech...

A major retail chain in the UK is seeking a Customer Manager to enhance customer satisfaction and service in their store. In this role, you'll lead a team, ensuring each customer interaction is positive and aligned with brand values. You'll need experience in customer-facing roles, excellent communication skills, and the ability to manage customer feedback. Competitive salary with great benefits...

We are looking for a Customer Experience Executive to deliver an outstanding end to end customer experience and transactional process from a single point of reference in the Customer Experience Team; bridging all scheme solutions and every aspect of the customer needs. The Customer Experience Team (CET) is responsible for delivering excellence and expertise at every stage of interaction with the...

Job Description Customer Oversight Manager Commercial Insurance | Markerstudy Group UK-wide (with travel to key offices as required) Permanent The opportunity: We’re looking for a Customer Oversight Manager to lead and strengthen customer outcomes across Markerstudy’s Commercial business. This role combines hands-on leadership with strategic oversight, covering quality assurance,...

You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a well-established, purpose-led organisation operating at pace. AJ Bell is a FTSE 250 investment platform business with a clear purpose: to help people invest with confidence.

Customer Oversight Manager Commercial Insurance | Markerstudy Group UK-wide (with travel to key offices as required) Permanent The opportunity: We're looking for a Customer Oversight Manager to lead and strengthen customer outcomes across Markerstudy's Commercial business. This role combines hands-on leadership with strategic oversight, covering quality assurance, complaints, training and...

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. We're looking for Customer Team Members to join our team at Co-op.

You will be working 37 hours per week Monday-Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. - To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link

You will be the first point of contact via telephone, email, and webchat, helping to triage cases to ensure that animal welfare is always prioritised.

You will gather key information to help prioritise the most urgent cases, working closely with our Veterinary Surgeons and Nurses to ensure critical animals are seen quickly.

You will need to communicate effectively, motivate your team, and possess Food Safety and Health & Safety certifications. Benefits include professional development courses and unique perks like a birthday day off and free lunches.

You will lead operational teams, ensuring compliance with safety regulations and maintaining high customer satisfaction. The ideal candidate has experience in gas projects and strong leadership skills. This position offers a competitive salary and full benefits package.

A leading sports fashion retailer in Bury, England is seeking a Global Customer Insight Manager. This role focuses on developing insights that drive the loyalty program strategy and customer retention. The successful candidate will have experience in analytics and project management, with a strong understanding of customer behaviors. It offers an exciting opportunity to influence business...

A premier used car dealership in Bury is looking for an experienced Aftersales Manager to lead their aftersales operations. This role combines strategic oversight with hands-on management of service advisors and workshop technicians to ensure operational excellence. The ideal candidate will possess a strong background in automotive aftersales management, excellent communication skills, and a...

You will lead a team, provide expert advice, and contribute to compliance initiatives within the organization. This role offers a competitive salary, bonus potential, and extensive wellness programs.

A leading delivery service provider in the UK is seeking ambitious individuals to join their Delivery Service Partner (DSP) program. This unique opportunity allows you to set up and run your own logistics business with support from a strong partner. Ideal candidates are customer-oriented, possess leadership skills, and have experience in budget management. Minimal start-up costs and comprehensive...

A leading sportswear brand in the United Kingdom is seeking a Head of Distribution and Licensing to enhance global distribution effectiveness and drive sales growth. The ideal candidate will have significant experience in distribution roles within the apparel or sporting goods sectors and demonstrate a passion for sustainability and innovation. This role offers a competitive salary and a dynamic...

A well-established fabrication company in Walkden is seeking a Fabrication Workshop Supervisor to oversee daily operations in a structural steel environment. This role requires at least 3 years of experience in supervisory roles along with skills in MIG and TIG welding. Key responsibilities include team and operations management, interpreting engineering drawings, and ensuring quality standards....

You will lead projects, establish service design at Bupa and mentor other team members.

You will work collaboratively in an agile environment to create positive experiences that are easy to use and balance the needs of Bupa's customers with its business goals.

You will also build strong relationships with senior stakeholders, collaborators and other design team members.

You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a well-established, purpose-led organisation operating at pace. AJ Bell is a FTSE 250 investment platform business with a clear purpose: to help people invest with confidence.

About Our Client Our client is a large, well-established housing organisation serving diverse communities across the North West, London and the South East. They are known for their strong social purpose, ongoing investment in digital transformation, and continuous improvement across their customer operations. With sustained growth and a large customer contact operation, they are expanding their...