Customer Experience Manager jobs in Cardiff

You must be skilled in synthesizing qualitative and quantitative user feedback into measurable hypotheses that inform the product roadmap, ensuring the product constantly meets evolving user needs and delivers strong business results. The job description was generated by AI.

Senior Customer Success Manager Location: London-based, primarily office based Salary: £70,000-£80,000 + OTE Industry: FinTech SaaS Unlike a pure Customer Success role, this position requires confidence and commercial ownership the ability to go deep into each account, build tailored account plans, and spot opportunities that drive long-term revenue growth. This role is perfect for someone...

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager will oversee a team...

We’re looking for a driven, people-focused Customer Account Manager to join our growing sales team and help bring Edmunds Cocktails to more venues across the Midlands. At Edmunds Cocktails we’re redefining what ready-to-serve cocktails can be. Our award-winning range is crafted with real spirits, real ingredients, and above all, an obsession with quality. We’re now looking for someone who can...

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

You will develop ambitious revenue targets, drive new business across various events and oversee marketing plans. The ideal candidate will have over 7 years in hospitality sales, strong leadership skills, and a passion for delivering exceptional customer experiences. This role offers generous leave, a pension scheme, and various employee benefits.

We’re Hiring! Sales Executive With Recruitment/Staffing Sales Experience – UK (Remote) About EiVA HR Solutions EiVA HR is a boutique London-based recruitment and staffi ng company specializing in offshore staffi ng and talent acquisition. We connect top-tier Filipino professionals and talents with global businesses, especially fast-growing startups building high-performing teams. We are...

Delivery Recruitment Consultant – Manchester City Centre Are you an experienced recruiter who loves the candidate side of recruitment — the relationship-building, sourcing, and delivery — but not necessarily the constant cold calling and business development? This is a fantastic opportunity for someone with 1–3 years of recruitment experience to join a leading Manchester City Centre agency as a...

A leading home improvement retailer is seeking a Shift Lead for their Cardiff location. In this role, you will oversee daily operations, ensuring both colleagues and customers have a great experience. Responsibilities include managing shifts, ensuring safety compliance, and motivating the team. An ideal candidate is customer-oriented, enjoys team interactions, and is detail-oriented. The position...

## Customer Experience Advisor | S1 | Retail Banking | Cardiff Queen Street BranchCustomer Experience Advisor | S1 | Retail Banking | Cardiff Queen Street BranchCountry: United Kingdom**IT STARTS HERE**Santander () is evolving from **a global, high-impact brand** into a **technology-driven organisation**, and our people are at the heart of this journey. **Together**, we are driving a...

A respected construction company in Cardiff is seeking a Director of Customer Experience to lead service delivery and customer satisfaction initiatives. The successful candidate will develop strategies to enhance the customer experience while ensuring compliance with regulatory standards. Key responsibilities include mentoring service teams, managing complex disputes, and improving operational...

A leading credit insurance company in Cardiff is seeking a Customer Service Manager to oversee operations and lead a dynamic team. The ideal candidate will have a strong background in customer service, excellent coaching skills, and the ability to drive efficiency while maintaining a high-quality service for stakeholders. This role emphasizes leadership and operational excellence within the...

A leading financial institution in Cardiff seeks a Customer Experience Advisor to provide outstanding customer service. This role involves assisting customers with transactions and queries both in-branch and via phone. Candidates should possess effective communication and problem-solving skills, and be adaptable to various tasks. With a starting salary of £24,000 and a range of employee benefits,...

Customer Experience AdvisorLocation: CardiffSalary: Up to £28,000 basicEmployment Type: Full‑time, PermanentProgression: Clear scope for future development within the businessOverviewUnify HQ are recruiting on behalf of our client, a leading organisation delivering retrofit and energy‑efficiency projects for social housing providers, local authorities and funded schemes.They are seeking a...

Job Description Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction matters? We’re looking for individuals who take pride in helping others, enjoy working collaboratively, and are eager to grow their skills in a supportive and inclusive team. This hybrid role attracts a salary of £24,525.Join us in shaping...

A leading global apparel retailer is seeking a Brand Representative in Cardiff to deliver excellent customer service and maintain a welcoming store. The ideal candidate will be outgoing and stylish, capable of engaging customers effectively while following store policies. Responsibilities include enhancing customer experiences and supporting sales initiatives. This position offers flexible...

The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a...

A leading financial institution is seeking a Customer Experience Advisor for their Cardiff Queen Street Branch. This role involves providing exceptional customer service, assisting with transactions, and building strong customer relationships. Candidates should possess excellent communication skills and a proven ability to solve problems. A salary of £24,000 plus benefits such as holiday...

Job Description We’re recruiting for a Customer Experience Advocate to join our New Business and Payroll team (Client Services). This role will be part of our pensions team, working closely with scheme owners. The position is mainly focused on administrative tasks, with some responsibility for making and receiving calls.Join our team and help us deliver a best-in-class customer experience. We’re...

Customer Experience Advisor S1 Retail Banking Cardiff Queen Street Branch Country: United Kingdom IT STARTS HERE Santander is evolving from a global high-impact brand into a technology‐driven organisation and our people are at the heart of this journey. Together we are driving a customer‐centric transformation that values bold thinking, innovation and the courage to challenge what's...