Customer Experience Manager jobs in Harpenden

You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 37.5 hours per week. As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment....

Job Description At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so theyre always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, weve got it covered. Were owned by dnata Travel, part of the Emirates Group. We are looking for a Sales Manager to lead our...

Job Description Part Time Tax Manager - HarpendenSalary: £50,000-£55,000 FTE (small company salary, pro-rata for part time)Hours: Part-time (flexibility available)Sector: Accountancy practice supporting SME and owner-managed businesses across industry We are working with a well-established, friendly accountancy practice based near Harpenden who are looking to appoint a Part Time Tax Manager on...

At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so theyre always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, weve got it covered. Were owned by dnata Travel, part of the Emirates Group. We are looking for a Sales Manager to lead our Harpenden team....

A retail brand in St Albans is seeking an Assistant Visual Manager to support daily operations and enhance store experience. This hybrid role requires creative leadership focused on visual presentation and team development. The ideal candidate will excel in driving sales, applying strong organizational and communication skills. Responsibilities include designing displays, training staff, and...

What you’ll be doing: Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves. Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store Making sure that standards are...

A leading retail company in St. Albans seeks an Assistant Visual Manager to support store operations and lead visual merchandising initiatives. The ideal candidate will have strong organizational skills, a background in retail management, and a proven track record of driving sales through excellent visual presentations. This role offers flexibility in working hours and opportunities for personal...

Customer Returns AdministratorOur client is looking for a proactive and detail-oriented Customer Service & Returns Administrator to be the key point of contact for customers and suppliers.You’ll manage enquiries, returns, and warranties, ensuring issues are resolved quickly and professionally.Key skills & experience: * Previous customer service or returns experience * Strong communication and...

We are recruiting for a Customer Compliance Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere!The main purpose of the role is to support the Compliance Manager with the...

You will liaise with engineers and subcontractors throughout the day. Handle incoming calls and make outgoing where required. Manage daily emails responding to enquiries. Provide a friendly and professional point of contact. Completing administration tasks.

Customer Services Team LeaderOur client, an on-line ordering business is looking to recruit a Customer Service Team LeaderHours: Monday - Friday 9-5pm.On site parking. Supervise and support a team of colleagues, ensuring adherence to schedules and performance targets. Track KPIs such as call handling time, average call time, call abandonment and customer satisfaction scores. Coaching &...

You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally. This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally.

You will be responsible for shop operations during the Manager's absence, ensuring excellent customer experiences in all service channels. The ideal candidate will possess strong leadership skills and previous supervisory experience. This role offers competitive pay, discounts, and a supportive work culture that values inclusivity.

Job Description Service Advisor Required! – OTE £30K- £35K Our client is a Main Dealership, looking to recruit a Service Advisor to join their team based in St Albans! Working as part of team the Service team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career...

Think Specialist Recruitment are pleased to be working with a leading organisation based on the outskirts of St Albans. This company have an exciting opportunity for a candidate with previous experience within customer service to join their business working within a team of 4. This opportunity would suit someone with previous office based customer service experience, as well as someone who is a...

Job Title: Customer Service RepresentativeSalary & Benefits * Salary up to £30,000 (dependent on skills and experience) * Annual bonus potential up to £2,000 based on objectives * 25 days holiday + 8 bank holidays * Working hours: * Mon–Thu: 08:30–17:30 * Fri: 08:30–16:30Role OverviewThis role is responsible for handling customer enquiries pre- and post-sale, supporting the sales team with...

You will provide financial insight, challenge, and support to drive performance, ensure compliance, and contribute to strategic decision-making. This position blends technical accounting expertise with people leadership and strong stakeholder communication. Key Responsibilities

Our client is a world-class aerospace material supplier, providing a comprehensive range of products tailored for the Aviation Maintenance, Repair, and Overhaul (MRO) sector. With rapid growth driven by recent investment, they are expanding their team and are looking for a Sales and Customer Success Representative to be based at offices near St Albans, HertfordshireOn Offer: * 37.5 Hours a week...

We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.This is a highly regarded international innovative organisation. The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years!This is a fantastic opportunity for a candidate with retail and...