Customer Experience Manager jobs in Southwark

You will be a key contributor in building and operationalizing customer journeys, shaping persona development, and translating insights into activation strategies across digital and offline channels.

Life on the team - UK Wide - Hybrid working - Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the worlds leading organisations. As a Modern Management Consultant, youll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower...

Customer Services Team LeaderLondon Bridge£37,000Hyde is looking for a Customer Services Team Leader to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.As a Customer Services Team Leader at Hyde, you will lead and develop a team of...

You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a well-established, purpose-led organisation operating at pace. AJ Bell is a FTSE 250 investment platform business with a clear purpose: to help people invest with confidence.

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here...

Project Sales Manager ( Fire Alarms ) Location: Bermondsey (Site & Office Based) Salary: £55,000 plus Car Allowance Contract : Permanent The Role This role suits someone with strong fire alarm system knowledge, a good understanding of British Standards (particularly BS 5839), and a proven ability to manage projects while achieving sales targets. Key Responsibilities - Carry out detailed...

You will deal with complaints promptly in an open and honest way - Leading from the front, you will be hands on working with the team on the line and on floor with customers - Responsible for supporting your General Manager and delivering store results - Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs

You will collaborate closely with POPX colleagues and POP leadership to provide functional expertise and insights, and to build scalable analytical capabilities that support BCG’s people and organization agenda.

You will also play a central role in developing intellectual property and knowledge assets, supporting commercialization, proposals, and go-to-market efforts for POPX offerings.

You will receive a comprehensive 2–3 week induction period with full training before you begin speaking to customers on the phone.

You will handle a high volume of demanding and challenging telephone calls, aiming for a speedy resolution and ensuring every customer has a positive experience.

You will be part of the Operations team that is in charge of the overall orchestration of the delivery of core curriculum Learning Journeys and upskilling efforts.

You will work, in close contact with the “Global L&D Service Center” which is part of the team and handling the entire participant management.

You will contribute to consistent, compliant, and employee-focused benefits solutions by working closely with the Global Benefits Centre of Expertise.

You will partner with colleagues across HR, Finance, Procurement, and external vendors to support renewals, analyze benefits data, and improve processes.

You will play a key role in connecting the learning agenda to business priorities—ensuring that learning initiatives deliver measurable value, align with enterprise goals, and help embed a culture of continuous growth and development.

You will work closely with the senior L&D team, HRBPS and business leaders to:

You will lead cross-functional projects (primarily Workday Time-Off) aimed at enhancing service delivery, efficiency, and employee experience across BCG. Your work will span process optimization, system enhancement, and change management - all while collaborating with a global network of HR professionals.

You will be a critical team member in BCG’s Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line...

You will grow and deploy a team of experts to directly support client case work, content development and business build initiatives.

You will drive the Intellectual Property (IP)/content agenda for your topic, including the building of technical tools, with support from internal information technology colleagues.

You will work closely with the Practice Area Leaders and their leadership teams when setting the strategic agenda and driving implementation. For additional tasks, you will collaborate with the Practice Area Coordinators, Sector / Topic Managers, HR and Marketing within the PA.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line...

You will strengthen governance, coordinate ERM workstreams, deliver executive and board-level reporting, and engage stakeholders to foster a risk-aware culture across BCG. In this role you will have one direct report to support you as you set the governance for ERM. Key Responsibilities:

You will work together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You’ll serve as a thought partner and content expert to case teams and sector leaders, helping structure and solve complex issues.