customer insight jobs in Belfast

You will ensure that all customers receive high-quality, responsive and inclusive services, while embedding a unified service culture across previously separate areas.

You will work through managers and specialist teams to deliver services that are customer-centred, compliant, and aligned to organisational objectives.

Job Description Location: Belfast (Office-based at least 4 days per week) Reporting to: Sales Director UKI and MEA Are you an experienced Sales professional with proven experience in leading Account Executives and Inside Sales teams to meet revenue targets whilst ensuring exceptional customer service standards and driving continuous improvement in sales processes? With responsibility for...

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a...

The Flex Belfast, Northern Ireland, United Kingdom About The Flex At The Flex, we're reinventing the global rental experience. We believe renting a home should be as simple, fast, and borderless as buying on Amazon — and we're building the infrastructure to make that possible. Powered by our proprietary Property Management System (PMS) , The Flex automates operations, streamlines bookings, and...

Who We Are: Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring. Location: Candidates to be already based in the...

We have a great opportunity for a office/Customer Experience Manager at our depot in Belfast About the role: As a member of the Depotsenior management team deliver effective management and control of all relevantdirect & indirect office staff (direct - stock/purchasing/business support, and indirect - credit control)/processesand controls, and lead CX activities, inline with the overall...

Associate Customer Services Advocate – Early Career OpportunitySalary: £25–30k + bonusThis is a fantastic early-career role with full training, career development, and a supportive culture.We’re partnering with a global tech giant whose products power some of the world’s largest businesses. They’re looking for an Associate Customer Services Advocate to join their team. We have worked with this...

You should expect to hear from us within 2 weeks.

You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to maximize customer satisfaction, retention, and growth. Job Responsibilities Customer Relationship Management: Serve as the primary contact for onboarding, training, and ongoing support for customers.

You will educate our clients on our product and service offerings, set clear expectations for deliverables, and proactively enable the success of our clients. The CSM has the unique challenge of understanding our customers' needs and strategic objectives to uncover how FastSpring can best serve them in achieving their business objectives.

Customer Care Supervisor - Permanent, Full Time Are you passionate about fashion, customer experience, and team leadership? We're looking for a dedicated and engaging Customer Care Supervisor to join a growing retail brand known for its commitment to quality and style. This is an exciting opportunity for someone with a background in fashion or lifestyle retail who takes pride in delivering...

Customer Success & Delivery Associate Doccla, Belfast, Northern Ireland, United Kingdom – Join our mission‐driven team redefining where and how healthcare is delivered. We provide clinical platforms, medical‐grade devices, logistics, patient onboarding, EHR integration and virtual care solutions that enable hospitals and health systems to care for patients at home. With over 60% of NHS ICBs, we...

This role is fixed term until 1 February 2027 The role As Manager, Customer Experience and Quality, you will lead and manage all aspects of Energy Saving Trust's customer experience (CX) framework and consultancy support programme. Your work will ensure world class service delivery across multiple internal and subcontracted advice teams and customer channels, championing a customer first culture...

At Vita, we’re on a mission to create environments in which people can flourish. As an intelligence driven platform, we’re constantly looking at data and insights in order to inform innovation. Our approach to creating new properties goes far beyond the typical bricks and mortar approach. We look at behaviours, trends, and new technologies to shape and create new products and services. It’s why...

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we've helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we're a...

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. As a Customer...

Invicti – Belfast, Northern Ireland, United Kingdom Enterprise Customer Success Manager Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning...

Responsibilities / Tasks Manage the Technical Operations team, overseeing the project management of customer onboarding, coordinating remotely with the installation team, and ensuring successful ongoing system performance on each dairy site. Lead the Customer Success team to develop and maintain strong client relationships once systems are fully implemented and operational. Plan and deliver...

Location: Belfast (Office-based at least 4 days per week) Reporting to: Sales Director UKI and MEA Are you an experienced Sales professional with proven experience in leading Account Executives and Inside Sales teams to meet revenue targets whilst ensuring exceptional customer service standards and driving continuous improvement in sales processes? With responsibility for operational...

You will support onboarding, foster long-term customer relationships, drive service adoption, and champion customer satisfaction across the full service lifecycle. How You Will Contribute Reporting to the Customer Success Leader, the CSA will: Collaborate with Sales to ensure smooth customer onboarding and alignment on expectations.