customer insight jobs in Chatham

You will play a crucial role in ensuring that the bank complies with regulatory requirements, maintains a customer-centric approach, and provides appropriate support to customers facing financial difficulties. This role requires a deep understanding of mortgage collections processes, empathy, and effective communication skills.

Overview Reporting to the Head of Operational Strategy, the Head of Fraud strategy will lead on the delivery and oversight of the Fraud strategy and analytics functions across Vanquis Bank including cards, and vehicle finance. This is a pivotal role within the Bank, ensuring appropriate strategic direction, fraud management, real time analysis and insight.Supporting the prevention of external and...

You will lead a team of Customer Relationship Managers and ensure that the needs of vehicle testing customers are met. The position offers a robust benefits package including generous annual leave and employer pension contributions, promoting a strong work-life balance.

Owner & Guest Experience Manager - Accommodation available Camber Sands Holiday Park - £36,421 Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager. Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature. As a key member of our front-line...

You will also be able to support with creating content suitable for our social media.

You will have the chance to speak to our recruitment team throughout the process. As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Be among the first 25 applicants Overview At CMDP+ we believe that people matter. We know that to build successful, creative teams we need a diverse workforce that can deliver new innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential. CMDP+ is looking to strengthen their Leadership team with a Project Manager for our...

You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

Get AI-powered advice on this job and more exclusive features. Lead Global Sales for a Specialist Marine Manufacturer Broadreach is partnering with arespected, marine hardware OEM to recruit an experienced Sales Manager . This is a business with a family-feel culture , where collaboration, trust, and relationships are valued just as highly as results. We're looking for someone who can: Lead and...

Can youbuild and maintain strong relationships with customers and external clients? Have you successfully resolved issues while managing client relationships? Are you confident working with numbers and data analysis? If so, we'd love to hear from you! The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime...

You will be pivotal in driving a more analytically led approach to support the transformation of the Vehicle Finance business, using internal / external data and insight to drive channel and portfolio optimisation and evolution of product / pricing strategy, whilst driving good customer outcomes.

You will need to integrate asset data and contractor performance to optimise operational delivery and ensure the effective management of critical building assets. This will enable better planning, maintenance and coordination to enhance overall performance and reliability.

You will support with activities relating to product enhancements, reviews, analysis and projects, providing you with the knowledge, experience and exposure to reach your career goals. Your responsibilities will include… Responsible for producing and maintaining knowledge records of key competitors, pricing and high level lending criteria, ensuring that market analysis is always readily available.

You will lead cross functional teams to design and improve end-to-end customer experiences, identify and prioritise strategic opportunities and align stakeholders to customer objectives. In your day-to-day role, as a Lead Service Designer you will:

You will have the chance to speak to our recruitment team throughout the process.

About the team The Mortgage Product Pricing team are a highly energetic and proactive team that are responsible for setting the pricing for our mortgage range across all of the OSB brands for both new and existing customers. They monitor movements in the mortgage market, the wider economy and business performance versus target to then design products and pricing to ensure we keep on track to...

You will have the chance to speak to our recruitment team throughout the process. As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

About the team The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our...

You will be responsible for tailoring a solution within our customer focused policy that optimises the outcome for the Group and for the customer.

You will be provided with full training on how to deal with various types of queries, and how to ask the right questions to negotiate and work with the customer to find a suitable solution.

About the team The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our...

You will oversee the administration of a number of critical systems and areas on behalf of the business. The Senior Systems Administrator is accountable for the provision of high-quality administration, user-access and configuration services related to relevant business areas and key business applications.