customer insight jobs in Gateshead

You will be part of a team consisting of data analysts, RPA developers, and data engineers. Responsibilities:Lead the creation and improvement of Power BI dashboards, ensuring they are accurate, easy to understand, and useful for daily business decisions. Write and refine SQL queries to support reporting and analysis.

Can youbuild and maintain strong relationships with customers and external clients? Have you successfully resolved issues while managing client relationships? Are you confident working with numbers and data analysis? If so, we'd love to hear from you! The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime...

We have an excellent opportunity for the successful candidate to develop and lead the Danesmoor Group customer experience strategy, with a focus on improving service delivery, enabling sales, and driving efficiency across the customer journey. The Group Head of Customer Experience will design and implement scalable processes, systems, and technologies (including AI) to enhance service quality,...

You will help teachers and school leaders embed our clients products effectively, ensuring students experience the full range of learning opportunities their software offers.

You must be a naturally focused and charismatic person who positively engages clients, partners and colleagues.

The Customer Business Team Leader will be responsible for leading and managing a team of 2 Account Managers. This role involves developing and executing strategies to drive sales growth, enhance customer relationships, and achieve business objectives. The Team Leader will work with the direct team ensuring connection to the various other stakeholders involved in the partnership - Develop and...

You will work closely with various teams to generate insights, build reports, and improve organizational decision-making. The ideal candidate has 2-3 years of data insights experience, is technically proficient in tools like Power BI and SQL, and is capable of conveying complex data clearly.

You will need proven experience in a support or maintenance coordinator or management role and have a strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains. Excellent organizational and time management skills are essential as is a proficiency in using support ticketing systems and project management tools.

Commercial Manager Location: North East England (Prudhoe area) Hours: Full-time, Monday to Friday Salary: £65,000 per annum + Company Car An established contractor operating within the construction and related sectors is seeking an experienced and commercially astute Commercial Manager to oversee the commercial management of all contract works. This is a key role within the business, working...

You will be responsible for shaping and executing strategic initiatives that enhance service quality, operational excellence, and employee capability across global contact centres.

Location: Newcastle (Hybrid) Salary: £36,000 Contract: PermanentAbout the Role We are seeking a passionate and proactive Customer Engagement Manager (Housing) to design and deliver aprehensive engagement strategy that ensures a strong and representative customer voice within our organisation. This role is pivotal in removing barriers to involvement, enabling customers to influence strategic...

You will coach and develop your team, manage performance, and support the day‐to‐day running of the Contact Centre.

You will also handle complex or escalated customer enquiries when needed and support service levels by taking customer calls yourself, leading by example. Key Responsibilities

Job Title: Customer Engagement Officer Contract Type: permanent Salary: £29,169 (£32,072.85 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday daytime flexible hours. Occasional evening online meeting. Location: Cumbria, Hull & North East If you share our values and are excited about making a significant impact at...

Job Description Work from Home Data Entry & Office Administration – Flexible Online Role About the Job We are seeking motivated individuals in Newcastle upon Tyne, Tyne and Wear, United Kingdom, for a remote entry-level position in data entry, office administration, and online market research. This role allows you to work from home, completing computer-based tasks while supporting virtual...

🌟 Senior Management Accountant – Production 📍 Morpeth | Piramal Finance Piramal Finance is looking for a highly analytical, commercially minded Senior Management Accountant – Production to join our Morpeth site. This is a pivotal role supporting the EPF & CTS Business Units, delivering high-quality financial insight that drives EBITDA performance, working capital optimisation, and smarter...

Hi, we're Northern Gas and Power We’re on the hunt for an elite sales closer who knows how to seal high-value deals, smash targets, and thrive in a fast-paced, high-reward environment. If you’re already making waves in the energy industry but want more, more support, more earning potential, and more opportunity to shine, it’s time to make your move. Join a team that backs your ambition with...

Can youbuild and maintain strong relationships with customers and external clients? Have you successfully resolved issues while managing client relationships? Are you confident working with numbers and data analysis? If so, we'd love to hear from you! The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime...

You will be responsible for shaping and executing strategic initiatives that enhance service quality, operational excellence, and employee capability across global contact centres.

You will need proven experience in a support or maintenance coordinator or management role and have a strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains. Excellent organizational and time management skills are essential as is a proficiency in using support ticketing systems and project management tools.

Overview Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Audience Insight Specialist. Be part of the movement – and play your part. About The Role As an Audience Insight Specialist,...

You will need proven experience in a support or maintenance coordinator or management role and have a strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains. Excellent organizational and time management skills are essential as is a proficiency in using support ticketing systems and project management tools.