customer insight jobs in Peterborough

The Customer Business Team Leader will be responsible for leading and managing a team of 2 Account Managers. This role involves developing and executing strategies to drive sales growth, enhance customer relationships, and achieve business objectives. The Team Leader will work with the direct team ensuring connection to the various other stakeholders involved in the partnership - Develop and...

Overview We are seeking a strategic and detail-oriented Lead, Complaints Management and Insights to join our team. This role is critical in overseeing the full complaints lifecycle while transforming customer feedback into actionable insights that strengthen operational performance and support regulatory compliance. The ideal candidate will bring deep expertise in complaints handling, strong...

A leading cross-border payments company in Peterborough is seeking a strategic Lead, Complaints Management and Insights. This role involves overseeing the comprehensive complaints lifecycle and transforming customer feedback into actionable insights to enhance operational performance. Ideal candidates will have over 5 years in complaints handling, strong analytical skills, and the ability to...

Overview A place to make a difference Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required. Salary: £66,003 per annum Permanent, 35 hours per week, Monday – Friday between 8am and 6pm With over 21,000 homes across the country, we're responsible for supporting thousands of customers and their families. We're proud to build positive, long-lasting...

Head of Customer Contact - Repairs A place to make a difference Location: Peterborough, hybrid - 3 days a week onsite with occasional travel to other offices as required. Salary: £66,003 per annum Contract Type: Permanent Hour: 35 hours per week, Monday - Friday between 8am and 6pm With over 21,000 homes across the country, our client are responsible for supporting thousands of customers and...

Overview *** The role starts in February 2026 *** Customer Development Executive - McCurrach onbehalf of The Magnum Ice Cream Company Location – Peterborough & Surrounding areas (Ideal postcode PE4) Permanent ,Full time – 40 hours per week Salary £29,000 basic, 10% Bonus, Lunch allowance & other benefits Ready to build your career with the world's most loved ice cream brands? Passionate...

Optimisation Manager Markerstudy Insurance Group - Hybrid in Peterborough (open to any MSG office for internal applications) Markerstudy is one of the UK's leading insurance groups, combining award-winning digital platforms with a strong, customer-first culture. We're now looking for an Optimisation Manager to help drive measurable growth across our digital customer journeys through...

You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities.

You will be responsible for developing sophisticated lifecycle journeys, driving lead and pipeline generation, enhancing customer engagement, and supporting long-term retention through personalised, data-led campaigns.

You will manage re-engagement workflows designed to revive stalled leads and return them to the active sales pipeline.

You will have previous experience of working as a Store Manager in fast paced, high volume retail setting.

You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co-ordinate resources and be passionate about the delivery of exceptional customer service.

You will also play a pivotal role in shaping the trading strategy.

You will be a key influencer across all levels of the business, working closely with senior stakeholders to align product and revenue ambitions. What you'll be doing: - Develop and maintain an overarching strategy that considers all trading levers, including Pricing, PPC, SEO, affiliate partnerships and product backlogs.

You will act as the central technical interface between customers and Keysight teams, with a strong focus on high-speed digital and physical-layer standards. Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.

Kenny Recruit is working with a fast-growing UK distribution business operating within the convenience and vape sectors to find an ambitious Territory Account Manager to support continued national expansion. Our client partners with independent retailers and convenience stores, supplying a broad and evolving portfolio of high-demand consumer products, with a particular focus on vape products....

You will manage the full sales cycle, from opportunity identification and demonstration through to tender management and account development, working closely with internal stakeholders including marketing and sales leadership. Key Responsibilities - Achieve and exceed regional sales revenue and system placement targets

You will be expected to influence at all levels both internally and externally, building relationships across Buying, Supply Chain, Category, Marketing & Finance teams to create and execute best-in-class commercial plans. Key Responsibilities:

We are seeking a strategic and detail-oriented Lead, Complaints Management and Insights to join our team. This role is critical in overseeing the full complaints lifecycle while transforming customer feedback into actionable insights that strengthen operational performance and support regulatory compliance. The ideal candidate will bring deep expertise in complaints handling, strong analytical...

A place to create moments that matter Salary: £30,878 per annum Location: Peterborough, Hybrid (3 days in the office) Permanent, 35 hours per week, Monday - Friday between 8am and 6pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a...

Job Description Optimisation Manager Markerstudy Insurance Group - Hybrid in Peterborough (open to any MSG office for internal applications) Markerstudy is one of the UK's leading insurance groups, combining award-winning digital platforms with a strong, customer-first culture. We're now looking for an Optimisation Manager to help drive measurable growth across our digital customer journeys...

A leading financial firm is seeking a strategic and detail-oriented Lead for Complaints Management and Insights. This vital role involves overseeing the entire complaints lifecycle and translating customer feedback into actionable insights that enhance operational performance and adhere to compliance. The ideal candidate must possess expertise in complaints handling, strong analytical skills to...

A leading payment solutions company in the UK seeks a Customer Delivery Manager in Peterborough. In this hybrid role, you'll ensure top-notch customer care from first contact to resolution while collaborating with various teams to drive enhancements. You'll manage escalations and complaints efficiently while utilizing data insights for process improvements. The ideal candidate will have over 5...