customer insight jobs in Peterborough

Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required) Lead the strategy. Drive the numbers. Shape the customer journey. We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. This high impact role offers the opportunity to define and deliver...

The Customer Business Team Leader will be responsible for leading and managing a team of 2 Account Managers. This role involves developing and executing strategies to drive sales growth, enhance customer relationships, and achieve business objectives. The Team Leader will work with the direct team ensuring connection to the various other stakeholders involved in the partnership - Develop and...

Overview We are seeking a strategic and detail-oriented Lead, Complaints Management and Insights to join our team. This role is critical in overseeing the full complaints lifecycle while transforming customer feedback into actionable insights that strengthen operational performance and support regulatory compliance. The ideal candidate will bring deep expertise in complaints handling, strong...

We are seeking a strategic and detail-oriented Lead, Complaints Management and Insights to join our team. This role is critical in overseeing the full complaints lifecycle while transforming customer feedback into actionable insights that strengthen operational performance and support regulatory compliance. The ideal candidate will bring deep expertise in complaints handling, strong analytical...

Head of Customer Contact - Repairs A place to make a difference Location: Peterborough, hybrid - 3 days a week onsite with occasional travel to other offices as required. Salary: £66,003 per annum Contract Type: Permanent Hour: 35 hours per week, Monday - Friday between 8am and 6pm With over 21,000 homes across the country, our client are responsible for supporting thousands of customers and...

The Role | Customer Success Manager Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in...

You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities.

You will be responsible for developing sophisticated lifecycle journeys, driving lead and pipeline generation, enhancing customer engagement, and supporting long-term retention through personalised, data-led campaigns.

You will manage re-engagement workflows designed to revive stalled leads and return them to the active sales pipeline.

A place to create moments that matter Salary: £30,878 per annum Location: Peterborough, Hybrid (3 days in the office) Permanent, 35 hours per week, Monday - Friday between 8am and 6pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a...

You will also play a pivotal role in shaping the trading strategy.

You will be a key influencer across all levels of the business, working closely with senior stakeholders to align product and revenue ambitions. What you'll be doing: - Develop and maintain an overarching strategy that considers all trading levers, including Pricing, PPC, SEO, affiliate partnerships and product backlogs.

You will have previous experience of working as a Store Manager in fast paced, high volume retail setting.

You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co-ordinate resources and be passionate about the delivery of exceptional customer service.

About Trade Mastermind Trade Mastermind is one of the UK’s fastest-growing business education and coaching companies for the construction industry. Founded in 2020 by BBC The Apprentice Winner Joseph Valente, we help tradespeople scale from the tools to seven figures and beyond. 5,000+ trade business owners trained Clients achieve 370% average growth in their first year Opening a 20,000 sq....

Enterprise Account Executive SaaS | MarTech | Retail | Brands Salary: £70k - £90k + Double OTE About the Business A global leader in conversion measurement helping some of the world's leading retailers and consumer brands (think names like Hugo Boss and M&S) increase conversion through higher engagement, increased trust, and measurable uplift in sales. The Role - Selling into retailers and...

Who is IDEX Corporation? IDEX (NYSE: IEX) is a leading global manufacturer of diversified products in industries ranging across health, science, safety, fire, and fluidics. Operating in 24 countries, IDEX is an innovative and growing company, focused on delivering excellence through diverse, winning teams. We’re a global provider of applied solutions serving a variety of markets. These include...

Senior Quality Engineer Medical Device Startup | £60M Raised Why This Role Matters This is a rare opportunity to join a high-growth medical device startup that has raised £60M from top-tier investors and is scaling rapidly towards global commercialisation. The company is building next-generation medical technologies that will meaningfully improve patient outcomes. As Senior Quality Engineer,...

You will design and build APIs that enable products, partners and AI services to work together, including: Building RESTful APIs using C# .

You will likely bring: Strong experience building backend services in C# .

AvetixCyber is delighted to be partnering with a scaling cybersecurity vendor with their expansion throughout EMEA and APAC. They're looking to hire an experienced Sales Engineering Leader to build, implement, and lead a best-in-class Sales Engineering strategy across the EMEA region. This role will be responsible for developing a high-performing regional SE function that partners closely with...

A leading cross-border payments company in Peterborough is seeking a strategic Lead, Complaints Management and Insights. This role involves overseeing the comprehensive complaints lifecycle and transforming customer feedback into actionable insights to enhance operational performance. Ideal candidates will have over 5 years in complaints handling, strong analytical skills, and the ability to...

Optimisation Manager Markerstudy Insurance Group - Hybrid in Peterborough (open to any MSG office for internal applications) Markerstudy is one of the UK's leading insurance groups, combining award-winning digital platforms with a strong, customer-first culture. We're now looking for an Optimisation Manager to help drive measurable growth across our digital customer journeys through...

A leading financial firm is seeking a strategic and detail-oriented Lead for Complaints Management and Insights. This vital role involves overseeing the entire complaints lifecycle and translating customer feedback into actionable insights that enhance operational performance and adhere to compliance. The ideal candidate must possess expertise in complaints handling, strong analytical skills to...