Customer Lead jobs in Trafford

You will work closely with high- and medium-tier customers, ensuring they achieve measurable business outcomes and maximize their investment. This role requires over 5 years in a customer-facing position, strong analytical abilities, and familiarity with accounts payable processes.

Job Description Location : Trafford Park Salary : £23, About the client Our client is a leading global logistics provider. With services ranging from domestic and international express delivery, e-commerce shipping and fulfilment solutions, road, air and sea freight, to supply chain management, consumer retail services, technical support and more. They are looking for a Customer Service...

You will act as the ‘voice and face’ of the Trust, so demonstrable experience in delivering customer-focused services in a demanding public-facing environment is essential.

You will have control over your own caseload and be responsible for orchestrating a positive outcome for our customers.

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager will oversee a team...

Job Description Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager...

You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences.

You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement.

Customer Success Business Partner Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Manchester, Leeds or Slough (Hybrid 2-3 days in office)Competitive + CommissionPermanent full timeWe are looking for an experienced Customer Success Business Partner (CSBP) to join IRIS Software Group, supporting our market-leading...

A global EdTech company in Manchester is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform across UK universities. This role combines educational leadership with project management to improve teaching and learning through strategic partnerships and tailored training programs. The ideal candidate will have experience in higher education or EdTech, a strong...

A growing online marketplace in Manchester is seeking a Head of Customer Response to lead a world-class support function. The role focuses on delivering fast and empathetic outcomes while driving operational efficiency through technology. Applicants should have proven leadership experience in scaling customer operations, preferably within eCommerce or marketplace environments. The position offers...

A fast-growing SaaS business in Manchester is seeking a Head of Account Management & Customer Success to lead their Customer Success function. This role involves coaching an 8-person team, managing customer relationships, and driving strategies for retention and revenue growth. Experience in SaaS and managing distributed teams is essential. The successful candidate will play a critical role in...

You will be responsible for ensuring every custom event we run is delivered with the right mix of senior decision-makers from the right target accounts. You’ll lead a team that identifies, engages and secures those delegates, working closely with Sales, Client Success and Event Operations to make sure expectations are clear and delivery is strong.

Select how often (in days) to receive an alert: Learn more about the general tasks related to this opportunity below, as well as required skills. This is a newly formed, high-energy team of three dedicated specialists responsible for the initial "speed-to-lead" response for .uk and other inbound sources. Acting as the commercial engine room, this team bridges the gap between high-volume...

The role If you want to know about the requirements for this role, read on for all the relevant information. As a Senior CSM, you’ll manage ANS’ largest and most strategic Tier 1 customers, support other CSMs, and champion customer success. You’ll drive retention, customer value, and long‑term partnerships, while also strengthening collaboration with Microsoft and key stakeholders. What will I...

You will be responsible for the development and implementation of the UK Claims digital & technology strategy and associated roadmap on behalf of UK Claims.

You must have experience of managing cross-functional teams and collaborating with senior stakeholders, together with strong analytical, problem-solving, and decision-making skills.

You will focus on coaching and developing the team while also retaining a small portfolio of accounts to stay close to customer needs.

You will translate company goals into clear actions, drive customer outcomes, improve processes, and play a visible role in supporting the adoption of our SaaS platform across the UK and internationally.

You will play a strategic role in driving customer satisfaction, retention, and expansion, while laying the foundation for cross‑ and upsell opportunities.

You will act as a trusted advisor to customers and as the voice of the customer internally, influencing product, process, and organizational improvements.

A leading online marketplace is seeking a Head of Customer Response to enhance customer support through digital transformation and drive operational excellence. This role involves leading multi-disciplinary teams, ensuring compliance, and championing customer engagement. A successful candidate will have proven leadership in scaling customer operations, experience with support technologies, and...

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. As a key leader within the Quality function, the Customer Quality Manager will oversee a team covering the EMEA...

A global EdTech company in Manchester is seeking a Head of Customer Success (EMEA) who will lead the implementation of their platform in UK universities. The ideal candidate will possess experience in higher education and customer success, capable of forging strong partnerships and delivering impactful training programs. This role is hybrid with two days a week in the London office, and provides...

Head of Customer Success (EMEA) Cadmus, Manchester, England, United Kingdom At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that's why we're changing how the world learns! Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts...