Customer Retention Manager jobs

You will implement strategies that drive retention and expansion while mentoring a high-performing team. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy and impact within a dynamic environment.

Job Description A leading fintech company in Greater London is hiring a Head of Customer Success. This strategic role involves leading a team of Customer Success Managers, driving customer engagement, and ensuring clients realize the full value of the product suite. Successful candidates will have strong leadership experience in SaaS, excellent communication skills, and a proven track record in...

You will work closely with high- and medium-tier customers, ensuring they achieve measurable business outcomes and maximize their investment. This role requires over 5 years in a customer-facing position, strong analytical abilities, and familiarity with accounts payable processes.

You will have a hands-on role driving KPIs, coaching team members, and working closely with internal stakeholders. The position offers competitive benefits, including flexible working arrangements and health plans.

Job Description Membership Retention Manager Delivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation £40,000–£45,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | Permanent A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Retention Manager to own and...

Job Description Retention Manager We believe great outcomes, begin with great people. Welcome to KFH, a trusted name in property across London. Now part of Lomond, the UK's leading property group and recently named one of the Sunday times best places to work, KFH combines extensive local insight across with the resources of a wider network. Our experienced team is here to guide people through...

You will play a key role in driving retention, identifying upsell and new business opportunities, and coaching the team to achieve business KPIs. The role also involves performance analysis, opportunity spotting, and ensuring excellent service standards across all client interactions.

You will act as the primary point of contact for existing members, developing personalized engagement strategies to reinforce loyalty and maximize the value of membership. Key ResponsibilitiesMember Engagement & Relationship Management - Build and maintain strong relationships with members, understanding their preferences and expectations.

Job Title: Service Retention Programme Consultant Location: Field Based, South-West Region Salary: Competitive with a generous bonus Job type: Full time, Permanent Working Hours: 40 Hours Per Week Application Deadline: 6th February 2026 Do you have a passion for Automotive Aftersales? Do you want to be part of a motivated and enthusiastic team? rpc has the job for you! rpc UK is looking...

The Role We are looking for a Supporter Retention Fundraiser to manage direct response fundraising campaigns that inspire supporter loyalty and maximise lifetime value. What you'll do - Be hands-on planning & implementing fundraising campaigns using direct mail, email and telephone, building relationships with our supporters. - Pay close attention to results, managing campaigns actively and...

A financial services firm in Greater London is seeking a Senior Analyst for their Client Service Team on a 12-month fixed term contract. Apply below after reading through all the details and supporting information regarding this job opportunity. The ideal candidate will oversee client onboarding, manage day-to-day processes, and support client relationships across the EMEA region. Strong...

You will play a key role in driving retention, identifying upsell and new business opportunities, and coaching the team to achieve business KPIs. The role also involves performance analysis, opportunity spotting, and ensuring excellent service standards across all client interactions.

Job Description Job Title: Service Retention Programme Consultant Location: Field Based, South-West Region Salary: Competitive with a generous bonus Job type: Full time, Permanent Working Hours: 40 Hours Per Week Application Deadline: 6th February 2026 Do you have a passion for Automotive Aftersales? Do you want to be part of a motivated and enthusiastic team? rpc has the job for...

Membership Retention Manager Delivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation £40,000–£45,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | Permanent A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Retention Manager to own and deliver an...

Retention Manager If your skills, experience, and qualifications match those in this job overview, do not delay your application.We believe great outcomes, begin with great people.Welcome to KFH , a trusted name in property across London . Now part of Lomond, the UK's leading property group and recently named one of the Sunday times best places to work, KFH combines extensive local insight...

A leading fintech company in Greater London is hiring a Head of Customer Success. This strategic role involves leading a team of Customer Success Managers, driving customer engagement, and ensuring clients realize the full value of the product suite. Successful candidates will have strong leadership experience in SaaS, excellent communication skills, and a proven track record in building...

Retention Manager If your skills, experience, and qualifications match those in this job overview, do not delay your application. We believe great outcomes, begin with great people. Welcome to KFH, a trusted name in property across London. Now part of Lomond, the UK's leading property group and recently named one of the Sunday times best places to work, KFH combines extensive local insight...

Job Description Membership Retention Manager Delivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation £40,000–£45,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | Permanent A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Retention Manager to own and...

You will play a key role in driving retention, identifying upsell and new business opportunities, and coaching the team to achieve business KPIs. The role also involves performance analysis, opportunity spotting, and ensuring excellent service standards across all client interactions.

You will play a key role in driving retention, identifying upsell and new business opportunities, and coaching the team to achieve business KPIs. The role also involves performance analysis, opportunity spotting, and ensuring excellent service standards across all client interactions.