Customer Service Analyst jobs in Coventry

Note - role reposted after re-evaluation of grade level. About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to...

You will have access to a strong pool of information based on the outputs of 1700 retailers worldwide.

You will set the way we generate insights from our existing data capabilities in the Retail Performance Intelligence (RPI) team:

You will develop intelligence briefs for the team based primarily on our internal Retailer Benchmarking tool.

Dynamics 365 Customer Engagement (CE) Business Analyst Location: Midlands (2 days per week on‑site, 3 days remote) Employment Type: Permanent Industry: End User About the Role The organisation is investing heavily in its digital transformation and is seeking a skilled D365 CE Business Analyst to play a pivotal role in shaping, optimising, and enhancing its CRM capability. This is a hands‑on,...

Service Desk Analyst Location: near Coventry Salary: £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move. About the Role You’ll handle a mix of...

Senior Analyst/Developer (Front & Back-End) 6 Months FTC - £47,389 – £56,535 per annum (depending on experience) + Holiday Pay + Benefits + Hybrid (on-campus and remote working available) To provide technical leadership for the enhancement of and operational support of the University’s core Virtual Learning Environment (VLE) Moodle, Lecture Capture System (Echo360) and complementary learning,...

You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.

You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.

You must possess exceptionally strong communication skills and have the ability to learn and progress your skills quickly. You'll likely excel in new situations where you have to think on your feet and use your intelligence and intuition to solve problems. The salary for the role is between £26K-£28K + a bonus of up to 10% and other benefits, with plenty of room to grow within the business.

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Org Marketing Statement Are you ready to shape a brighter future? At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, including in the clean tech space, we help our customers solve their most complex...

Contractor – Digital & IT Senior Analyst Join to apply for the Contractor – Digital & IT Senior Analyst role at Parker Hannifin Are you ready to shape a brighter future? At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, including in the clean tech space, we help our customers solve their most...

Who We Are Moneycorp is a thriving dynamic business with an excellent reputation helping Corporate and Private Clients with their FX and International Payments requirements for over 40 years. As a globally expanding business, our footprint covers UK & Ireland, Europe, USA, Canada, Hong Kong, UAE, and Brazil! With our extremely rare single IBAN multi-currency account, we are able to assist with a...

RPI Senior Analyst Reference: 36698575 Umbrella Rate: £34.62/hr (inside IR35) Are you ready to take your career to the next level as a Retail Performance Intelligence (RPI) Senior Analyst? With a focus on innovation, data‐driven decision‐making, and delivering excellence, this role provides the perfect platform for professionals looking to make a meaningful impact. As part of an inspiring work...

A leading recruitment consultancy seeks a Workflow & Real-Time Analyst to monitor live service performance and manage resources for the Customer Relationship Centre. This role focuses on ensuring efficient staffing, real-time reporting, and optimal service levels. Candidates should be data-driven, possess excellent Excel skills, and ideally have experience with Calabrio. This position operates...

You will have access to a strong pool of information based on the outputs of 1700 retailers worldwide.

You will set the way we generate insights from our existing data capabilities in the Retail Performance Intelligence (RPI) team, combining data from multiple sources to generate new insights and identify correlations of events/activities to inform future action plans at retailer and market level.

Join to apply for the RPI Senior Analyst role at Zoo Grips . Our OEM Client based in Whitley, Coventry, is searching for an RPI Senior Analyst to join their team, inside IR35. This is a 12‐month maternity leave cover contract position. Umbrella Pay Rate: £34.27 per hour. The Opportunity The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data...

You will have access to a strong pool of information based on the outputs of 1700 retailers worldwide.

You will set the way we generate insights from our existing data capabilities in the Retail Performance Intelligence (RPI) team.

You will develop intelligence briefs for the team based primarily on our internal Retailer Benchmarking tool.

Workflow & Real-Time Analyst Reference: 36326981 Umbrella Rate: £22.13/hr (Inside IR35) Are you ready to take your career to the next level in a fast-paced and dynamic environment? This Workflow & Real-Time Analyst role offers an incredible opportunity to thrive in a position where your skills and dedication will make a tangible impact. With the chance to play a pivotal role in modernising...

You will be responsible for monitoring live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.

You will monitor service performance and manage resources in real time, ensuring outstanding customer service. Ideal candidates should excel in multitasking, possess strong communication skills, and be proficient in Excel. Experience with workforce management tools like Calabrio is a plus.

You will have access to a strong pool of information based on the outputs of 1700 retailers worldwide.

You will set the way we generate insights from our existing data capabilities in the Retail Performance Intelligence (RPI) team.

You will own the calculation of the retention metric as part of your insight generation responsibilities.