Customer Service Call Handler jobs in Dunfermline

You will be responsible for supervising engineers, managing resources, and supporting customer contracts, while driving performance against key KPIs. As a Remedial Service Manager, you will: - Oversee recruitment and resourcing in line with operational requirements. - Manage engineer activity on-site, ensuring productivity and SLA compliance.

You will play a key role in ensuring compliance, safety, and system reliability across customer sites. Key Responsibilities - Carry out routine PPM in line with scheduled tasks and industry standards. - Respond effectively to reactive maintenance calls, breakdowns, and emergency situations.

You will be expected to have good customer service skills with the ability to engage and interact with customers as and when required.

Job Description Opportunity: Field Engineer Contract: Permanent Salary: £36,339 - £38,153 + Overtime available, door to door payments and optional call out Company: Northern Forklifts Hours Monday – Friday. 40 hours a week Location: Glasgow and surrounding areas. About Us: Briggs Equipment Group is a leading provider of material handling, powdered access, plant and specialist rental...

You must be based in the UK and able to attend 4 weeks’ training in Scotland which will need to be self-funded - We are unable to sponsor visas at this time

Job Description Are you an experienced garage door installer seeking a flexible role that fits around your lifestyle and commitments—while still offering strong earning potential? Consider joining Hillarys as a Self-Employed Awning Installer, with opportunities to expand into installing other outdoor products, including Awnings. About Us With over 50 years of experience, Hillarys is the UK's...

You will be responsible for carrying out planned and reactive gas maintenance across domestic and light commercial properties. This is a field-based role suited to a motivated engineer who works to a high standard and takes pride in their work. Key Responsibilities - Servicing and maintaining gas boilers and heating systems

Job Description Fire & Security Engineer Up to £42,000 DOE + vehicle We are the agency in Scotland to speak with if you are looking for your next opportunity in the Fire & Security industry. We are looking for an experienced Fire and Security Engineer including CCTV, Intruder Alarm and Access Control - for a continually growing and ambitious company in a role that entails the installation...

You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.

You will be responsible for properties like schools, libraries and Care homes.

You must ensure all PPM and Reactive tasks are completed to the required legislative standards and all required paperwork is completed and submitted within timescales.

You will have choce to participate on the On-Call Rota.

You will report to FIT Team Leader UK, which may change at some point in the future. Depending on role - Some international travel may be required and will be in compliance with the company's Business Travel Policy.

You will be expected to ensure the following within your team: Correct procedures and processes are followedExceptional customer service standards are delivered on all sitesStock Counts are completed accurately and within the given time frameTeam productivity is monitored and improved where possible

Parts Person | Dunfermline | Full Time | £26,000–£32,940 per annum DOE (inclusive of performance bonus) West End Garage is a privately-owned and well-established Škoda, SEAT, and CUPRA retailer group, operating across Stirling, Edinburgh, and Dunfermline. We take pride in providing a supportive working environment, career development opportunities, and a strong focus on customer care. Due to...

Internal Sales Executive – Telesales We are seeking an experienced Internal Sales Executive / Telesales Executive to join a global leader in the automotive aftermarket. In this sales role, you will be responsible for generating business by engaging with both new and existing customers, promoting a comprehensive range of specialist automotive products and services. This is an excellent...

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and...

You will be offering a seamless and outstanding customer service to support with queries, quotations and orders.

You will need to be proactive in your approach and be able to spot opportunities to upsell and increase sales and profit with our customers.

You will need to have great communication skills and be able to build strong relationships with multiple customers and internal stakeholders.

You will receive full training on our systems, however a basic understanding will give you a great start. Great Communicator - Youll find talking with people and building relationships comes naturally to you. Youll not only be a great talker, but a good listener who is understanding of people and their needs.

You will be expected to ensure the following within your team: Correct procedures and processes are followedExceptional customer service standards are delivered on all sitesStock Counts are completed accurately and within the given time frameTeam productivity is monitored and improved where possible

Job Description Plumber Multi Trade, Commercial Facilities Management About FM Serv FM Serv Ltd is a leading provider of mobile technical services and facilities management solutions based in Warwickshire and serving clients across the UK. Established in 2018 we provide a one stop shop for all commercial and residential property development and reactive maintenance. FMServ offers a nationwide...

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and...