Guest Services jobs in Birmingham

A prominent hotel chain is seeking a Call Centre Sales Agent in Birmingham. This role involves handling customer inquiries and ensuring exceptional guest experiences. Ideal candidates will have customer service experience, great communication skills, and a strong desire to meet targets. Attractive benefits include discounted stays, training programs, and wellness initiatives. Join a company that...

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, The World Bar, The Sports Bar, Highline Bar and a thriving meeting and events business. Located opposite the BP Pulse Arena and the NEC, Resorts World is part of a busy campus that...

A leading hotel in Birmingham is seeking a Night Auditor to ensure the accuracy of financial records and provide exceptional customer service during the overnight shift. Responsibilities include balancing transactions, assisting with guest check-ins, and performing security checks. The ideal candidate has a high school diploma, attention to detail, and proficiency in Microsoft Office. The...

A prominent hotel in Birmingham is seeking a Night Manager to oversee Front Office operations and ensure a high standard of service. Responsibilities include managing the night audit, serving guests, and handling emergencies. The ideal candidate has supervisory experience, excellent leadership skills, and the ability to work under pressure. This full-time role offers a competitive salary and a...

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots—ideal for the modern traveller. Our mission is to help guests experience the city on their own terms—combining independence and hospitality in...

A hospitality establishment in Birmingham is looking for a Night Auditor who is a proactive problem solver and a strong communicator. The role involves managing night audit activities, preparing the hotel for the next day, and ensuring guests have positive experiences. Requirements include experience in the service industry and fluency in English. This part-time position offers a gross hourly...

A leading hotel brand in Birmingham is seeking a Night Manager to oversee the Front Office team. This role involves ensuring guests receive exceptional service during night hours, managing operations, and addressing any issues as they arise. Candidates should have previous supervisory experience in Front Office, strong IT and leadership skills, and a commitment to customer service. The position...

A prominent hotel management company is seeking a Bar Manager to oversee dining operations at the Crowne Plaza Birmingham NEC. This mid-senior level role entails managing restaurant services, leading a team, and ensuring exceptional guest experiences. The ideal candidate should be passionate about hospitality, detail-oriented, and skilled in budget management. This full-time position includes...

A leading hotel chain is seeking a part-time team member in Birmingham to manage various responsibilities including night audits and guest interaction. Candidates should be confident communicators and proactive problem solvers who enjoy working in a fast-paced service-oriented environment. Experience in the service industry is essential, and knowledge of hotel systems is a plus. The position...

An innovative entertainment venue in Birmingham is seeking a Reception Supervisor to lead the front-of-house team, ensuring an energetic guest experience. The role involves managing check-ins and bookings, resolving guest inquiries, and maintaining service standards. Ideal candidates should possess strong leadership and problem-solving skills, work well in a fast-paced environment, and have a...

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their...

A leading hospitality company in Birmingham is seeking a Front Office Manager to enhance guest experience and oversee Front Office operations. The role involves leading the team, ensuring service quality, managing financial accuracy, and fostering a positive work culture. The ideal candidate has experience in a high-pressure environment with strong leadership skills. This position offers a...

A leading international hotel chain in Birmingham seeks an Operations Manager to oversee daily operations across various departments. This role is vital for ensuring high service standards and guest satisfaction. The ideal candidate has over 2 years of hotel management experience and demonstrates strong leadership and communication skills. Additionally, the position offers benefits like...

A luxury hotel in Birmingham seeks an experienced Front Desk Supervisor to oversee operations and provide exceptional guest service. This role involves leading front desk staff, ensuring smooth check-in/check-out processes, and resolving guest concerns. Candidates should possess strong leadership and communication skills, along with experience in a luxury hotel environment. The position offers...

A leading hotel chain in Birmingham is seeking an experienced Bar & Restaurant Manager. In this role, you will manage operations to ensure outstanding guest experiences while developing your team. Responsibilities include overseeing bar operations, driving sales, and maintaining high customer service standards. Ideal candidates will have prior management experience in Food and Beverage, a strong...

A leading hospitality company in Birmingham is seeking an experienced Operations Manager for Novotel Birmingham Centre. The role focuses on overseeing daily operations, enhancing guest satisfaction, and supporting teams across departments. The successful candidate will have over 2 years of hotel management experience, strong leadership skills, and a passion for guest service. This position offers...

A leading hospitality company in Birmingham is seeking a Guest Relations Manager to manage VIP and long-stay Guests' needs. This role involves ensuring exceptional service, resolving complaints, and direct interaction with Guests. Previous managerial and customer service experience is essential. The compensation includes an hourly rate of £13.20 and various perks to support career growth and...

Hilton Birmingham, England, United Kingdom Overview Join to apply for the Guest Relations Manager role at Hilton . Hilton Birmingham, England, United Kingdom 3 days ago • Be among the first 25 applicants WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025. No two days or two hotels are the same, but our spirit and passion for hospitality brings our teams together to...

A leading global hospitality company in Birmingham is seeking a Guest Relations Manager to oversee VIP guests' satisfaction and ensure high standards of customer service. The ideal candidate will have managerial experience in customer service, excellent interpersonal and communication skills, and the ability to thrive under pressure. This role offers a competitive hourly rate and various employee...

A leading hospitality company in Birmingham is seeking a Guest Relations Manager to ensure exceptional service for VIP and long-stay guests. The role requires excellent leadership and communication skills, with responsibilities including managing guest experiences, resolving complaints, and collaborating with various hotel departments. The ideal candidate has managerial experience in customer...