head customer insight jobs in Reigate

Overview Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as "World class" by the Best Companies to work for awards. Be a key player in our Billing team The Head of Billing is accountable for the billing operations at Opus and will lead and shape the...

You will be based in our Redhill office and work on a hybrid basis. We work a 35 hour week, Monday to Friday 9am – 5pm. Key Responsibilities: Customer Insight Management: Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK.

Job Description Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goal? Net zero by 2030, supported by partnerships with Wildlife Trusts and...

You will be responsible for managing the end-to-end travel claim insurance operations and medical assistance claims, ensuring processes are handled efficiently, accurately, and in a manner that safeguards the interests of our insured clients.

You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.

You will develop an understanding of the market and brings relevant market insight to the attention of the Pricing Team. You'll be familiar with the main aspects of Pricing e.g. risk pricing, retail pricing and expenses, including how these are modelled/derived. Leads on building and updating risk/retail models using Radar, Emblem and alternative modelling/Data Science techniques.

Company Description Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28%...

You will lead sales growth and develop consumer-led joint business plans with key partners. The ideal candidate possesses strong analytical skills and a customer-focused mindset to build sustainable relationships. Responsibilities include collaborating with cross-functional teams and using data for performance insights.

You will excel in developing innovative products, solutions, and business models, and have a track record of successful commercialization through consultative sales and channel partnerships. With deep business and organizational acumen—including P&L management and market insight, you will make informed decisions quickly, thrive in ambiguity, and build strong cross-functional networks.

You will be responsible for the preparation, activation, optimisation, and performance analysis for your allocated accounts, as well as helping to identify best practice ways of working for the team.

You will need to deliver regular reports and actionable insight to both clients and internal stakeholders, showing campaign results, and offering suggestions for continued improvement.

You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy.

You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team.

Join to apply for the Customer Experience Specialist role at Opus Technology 1 day ago Be among the first 25 applicants Join to apply for the Customer Experience Specialist role at Opus Technology Get AI-powered advice on this job and more exclusive features. This range is provided by Opus Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn...

You will be based in our Redhill office and work on a hybrid basis. We work a 35 hour week, Monday to Friday 9am – 5pm. Key Responsibilities:

You will lead the UK M&H contact centres, and also be responsible for the hub performance across Barcelona and Mexico, delivering excellent levels of customer advocacy.

You will be based in our Redhill office and work on a hybrid basis. We work a 35 hour week, Monday to Friday 9am – 5pm.

Join Our Team as Head of Finance Operations! Are you an enthusiastic finance professional looking for a new challenge? We invite you to be a part of our dynamic finance leadership team as the Head of Finance Operations. This is an exciting opportunity to lead and enhance key finance functions while making a significant impact in our organization. Key Responsibilities: Accounts Payable...

You will lead the UK Travel contact centres, and also be responsible for the hub performance across Barcelona and Mexico, delivering excellent levels of customer advocacy.

You will be based in our Redhill office and work on a hybrid basis. We work a 35 hour week, Monday to Friday 9am – 5pm.

Join Our Team as Interim Head of Finance Transformation and Change! We are seeking an enthusiastic and experienced Interim Head of Finance Transformation and Change to join our finance leadership team. If you're passionate about driving change, enhancing efficiencies, and leading transformation projects, we want to hear from you. About the Role: In this 12-month fixed-term contract, you'll be...

You will be based in our Redhill office and work on a hybrid basis. We work a 35 hour week, Monday to Friday 9am – 5pm. Key Responsibilities: Develop and maintain a comprehensive regulatory oversight framework to ensure compliance with applicable UK regulations and industry standards on customer outcome for Operations and Operational Resilience.

We are seeking a Head of Medical Assistance to join us to be responsible for leading the travel assistance and medical repatriation services, ensuring that clients receive timely and effective medical support during their travels. This role involves strategic oversight, coordination of medical services, and supervision of nursing staff in collaboration with the Chief Medical Officer (CMO) to...

You will be based in our Redhill office and work on a hybrid basis. We work a 35 hour week, Monday to Friday 9am – 5pm. The Head of Business Change will lead and oversee the transformation initiatives across digital, Motor & Home (M&H), Travel, and continuous improvement functions.