1st Line Service Desk Engineer
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Advanced Resource Managers
Hoddesdon
Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution ratesDeliver onsite first-line support to head office visitors for immediate IT needsLog all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next stepsOffer comprehensive first-line technical assistance,... |
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2 days ago
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