Product Support Assistant
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Hales Group
Bury St Edmunds
Main duties : Prioritise all incoming support cases by providing initial contact and evaluate the cases to establish if it is a training requirement, product usage issue or a potential software bug, managing accordingly. Establish and document replication steps for issues and bugs and populate the case notes with these details. FTP + Data requests – ensure that processes are followed correctly,... |
View salary & More Info |
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3 days ago
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