UC 2nd Line Voice Engineering Professional
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BT Group
Exeter
What you’ll be doing 1. Utilising your experience and technical ability to resolve tickets in-line with ITIL practises and SLA’s 2. Escalate and manage tickets into 3rd line / vendors where appropriate 3. Ensuring case notes are technically accurate and updated in a timely manor 4. Excellent communication to our customers right through to colleagues 5. Provide mentorship to 1st line and... |
View salary & More Info |
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5 days ago
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