Infrastructure Engineer (ITIL, Service delivery, SCCM)
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Hays Technology
Reading RG1
Key ResponsibilitiesSLA, KPI & Performance Reporting Develop and maintain dashboards, scorecards and reports covering SLAs, KPIs, OLAs and operational metrics across multiple Workplace Technology domains. Monitor service performance trends to identify risks, bottlenecks and improvement opportunities. Produce monthly and quarterly performance packs for leadership, including narrative insights and... |
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an hour ago
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