service desk operator jobs in Smethwick

Service Desk Support Manager – Birmingham/Hybrid £40,000-£50,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer...

You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base.

You will drive service improvements, assign and manage ticket flow, lead 121s, build training and development plans, and introduce new efficiencies using tools like ConnectWise and AI-based automation.

You will also liaise closely with the Project Engineering team to maintain alignment across onsite and remote support services.

You will be based locally to Oldbury, driving licence advantageous but not essential.

You will be handling inbound enquiries and handle communication between customers, third parties and internal technical staff.

You will not need to be IT technically experienced for this role this is a customer service, administrative role.

As the Service Desk/ Operations Administrator, you will play a pivotal role in supporting both our sales and technical teams.Main duties for the Service Desk/Operations Administrator role: * Act as the first point of contact for all customer enquiries, providing a friendly and professional experience. * Log, assign, and coordinate IT support tickets using the company’s ticketing system (e.g.,...

About Atos Group Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered,...

Are you ready to take your technical expertise to the next level? We're looking for a 2nd Line Engineer to join our dynamic Service Desk team. In this role, you'll be the go-to escalation point for resolving complex technical issues while building strong relationships with our clients and mentoring your peers. You'll ensure that our clients receive top-notch support while keeping technical...

Contract Type : Permanent Salary Package: £, - £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year Hours: . am – pm, Monday – Friday Interview Process: -stage process Why SCC? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long...

Job Title: Service Desk Roles (1 Service Desk Lead/ 2 Service Desk Analysts) Job Location: Birmingham, UK/ Onsite Job Type: Permanent Job Description: - Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must - Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is...

You will be based within our newly built, high specification open plan head office in Dudley

Answering calls for reception and children's services, checking systems to direct calls, supporting the wider service with phone calls and voicemails. Internal and external visitors – interviews, visitors, occasional members of public, taking in deliveries, dealing with confidential waste – dealing with company from PHS – Fire drills. Requests from service – booking rooms, stock check, ordering...

Contract type – Full Time, Permanent Band – Band E Information About The Role This role is providing first line IT support expertise to help support the CTP network of services across the UK. The individual will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised,...

A leading design firm in Birmingham is seeking a Receptionist & Office Manager to ensure smooth office operations and support staff and clients daily. In this full-time role, you will manage reception duties, maintain a high-end office environment, and coordinate administrative activities. The ideal candidate has over 3 years of experience, strong communication skills, and the ability to...

You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.

Are you a commercially curious business graduate who wants real responsibility, exposure to how small businesses work, and a fast-track into operations, consulting, or general management? We’re recruiting for a graduate-entry role supporting a network of education franchise centres across the region. This is not a desk job, it’s a hands-on, people-facing role where you’ll learn how to analyse...

Service Desk Support Manager – Birmingham/Hybrid£40,000-£50,000 plus benefitsA well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer...

A leading digital transformation company is seeking three Team Leaders to build a new Level 1 Support Service Desk team in Birmingham. The ideal candidate will have team leadership experience, especially with apprentices, and will be responsible for managing performance and supporting new team members during onboarding. This role offers a chance to develop within a growing customer-centric...

You will drive service improvements, assign and manage ticket flow, lead 121s, build training and development plans, and introduce new efficiencies using tools like ConnectWise and AI-based automation.

You will also liaise closely with the Project Engineering team to maintain alignment across onsite and remote support services.

A global technology company is seeking a team leader to support apprentices in Birmingham Business Park. The successful candidate will enhance team performance through effective communication and performance management strategies. Responsibilities include onboarding, analyzing performance data, and fostering customer relationships. Candidates must be eligible for SC clearance based on UK...

You will own ticket management, implement service improvements, mentor a team of engineers, and report directly to the Technical Director. The package includes a salary of £40,000 - £50,000 along with healthcare, holiday entitlements, and other benefits.