Universal Quality Assurance Coach Basildon, United Kingdom
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TTEC
Basildon
You will work closely with CX Operations, Quality Assurance, L&D, and Instructional Design to foster a culture of continuous improvement, data‑driven coaching, and compliance with client and internal standards. During a Typical Day, You’ll Analyse CX and QA KPIs (e.g., NPS, CSAT, AHT, QA scores) to design individual and group coaching plans and drive call handling improvement. |
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5 days ago
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