1st Line Support Engineer jobs in Wales

Help us build the digital foundations that support homes, communities, and futures. Morfa Gele, Abergele, with remote working Salary: From £25,611 to £26,468 Full-Time | 37 hours per week | Permanent At Cartrefi Conwy, we're proud to be more than just a housing provider. Our purpose is to offer affordable, safe, and secure homes while creating opportunities for our tenants to thrive. That starts...

A recruitment agency in the UK is looking for a French speaking 1st Line Support Advisor based in Welshpool. The successful candidate will provide technical support to customers, manage queries through various channels, and ensure accurate logging of calls. Proficiency in French and customer service experience are essential. This position offers a salary of up to £28,000 per annum depending on...

You will be a generalist rather than specialising in one area; this role has a focus on end user support so you will be a great communicator with strong customer service skills. You have an inquisitive nature and want to constantly develop your skills.

You must be UK based and happy to call in for the occasional meeting, though.

You will act as an escalation point from 1st line, working across infrastructure, systems and applications, while also getting involved in projects and system upgrades. Key Responsibilities Provide 2nd and 3rd line support for end users, resolving escalated technical issues across hardware, software and systems.

2nd/3rd Line IT Network Support Engineer | Salary: £40k + excellent benefits package | Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). | SC Clearance requiredWe have an exciting opportunity for a 2nd/3rd Line IT Network Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role...

Responsibilities and Duties As a Workplace Operations Engineer you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions for Managed Service customers. This requires an individual with excellent communication, problem-solving skills, and crucially - the ability to proactively work to a resolution and deliver a high-quality outcome...

A leading technology firm based in Cardiff is looking for an individual to provide 3rd line technical support to over 800 users, ensuring high customer service standards. The candidate should have experience with ticket management systems and Microsoft 365 along with strong communication skills. This position offers a flexible work culture, generous holiday allowance, and various employee...

Get AI-powered advice on this job and more exclusive features. This range is provided by Accelero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Accelero Technical Recruiter | Helping Tech Talent Find the Right Role 3rd Line IT Support Engineer | Up to £45,000 | Hybrid (Bridgend/Remote) Are...

A consulting firm in the UK is seeking a detail-oriented Application Support Engineer. This role involves providing first-level technical support, troubleshooting application issues, and managing incidents effectively. The ideal candidate will have over a year of experience in technical support, familiarity with ticketing systems, and strong communication skills. Candidates should be...

You will be responsible for ensuring error-free implementations, conducting research and development, and mentoring team members. The ideal candidate will possess strong skills in network troubleshooting and Microsoft Server administration, with a commitment to exceptional customer service.

You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.

A leading IT services company in Cardiff is seeking a Senior IT Infrastructure Engineer (3rd Line) to provide operational support across cloud and on-prem environments. The ideal candidate will have at least 5 years of experience in IT support, strong knowledge of Azure and Windows Server, and excellent customer service skills. This hybrid role offers competitive pay, a car allowance, and...

Job Title: Electrical Power Engineer Location: Bristol – 1 day per week on-site Role Type: Permanent Salary: £60,000 - £70,000 depending on experience + bonus + benefits Our client, an established marine engineering firm, require an experienced Electrical Power Engineer to join their multi-disciplined team in Bristol. ** Please note we can only consider sole UK Nationals (no dual...

Cloud Technician (2nd Line) Salary: £28,000-£38,000 Location: South Wales + customer sites Hours: 37.5 per week Type: Full-time, Permanent Recruiting via: Hatched Talent Solutions --------------------------------------------------------------- The Opportunity Hatched Talent are supporting a growing IT services provider in South Wales that's looking for a skilled Cloud Technician (2nd Line) to...

You will be responsible for upholding the smooth operation and functionality of the main engineering stores along with any other onsite smaller stores.

You will work proactively within the engineering team to provide excellent service with the goods inwards, goods receiving and stores counter.

You will act as an escalation point from 1st line, working across infrastructure, systems and applications, while also getting involved in projects and system upgrades. Key Responsibilities Provide 2nd and 3rd line support for end users, resolving escalated technical issues across hardware, software and systems.

You must be able to commute to the office and have a full UK driving license and your own transport.

3rd Line IT Support Engineer | Salary: £45k + excellent benefits package | Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). | SC Clearance required.We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse...

You will trouble shoot the deployments and have the creative mind to help us establish ground-breaking service techniques. - Research and Development: As we are MSP-level partners with each of our technology partners, you will research and test new systems and technologies in-house, and with-in client networks when required.

Overview French speaking 1st Line Support Advisor Welshpool Ref: 4283SF Salary: up to £28,000 per annum (depending on experience) Responsibilities Provide 1st line technical support to customers by resolving queries related to the company's products and services Location: Welshpool Handle incoming queries by phone, email and live chat Ensure all calls are logged accurately Analyse data...