2nd Line Engineer jobs in West Midlands

You will handle escalations from 1st line, provide technical guidance, and work closely with 3rd line engineers to resolve complex issues.

You will contribute to knowledge sharing and skills uplift across the 2nd line team. Key Skills - 2nd Line 24/7 WAN Network Support Engineer

You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.

Are you ready to take your technical expertise to the next level? We're looking for a 2nd Line Engineer to join our dynamic Service Desk team. In this role, you'll be the go-to escalation point for resolving complex technical issues while building strong relationships with our clients and mentoring your peers. You'll ensure that our clients receive top-notch support while keeping technical...

Job ref: LF1212767_1698683839 Location: Birmingham Sector: Job type: Salary: £300 - £400 per day Contact: Laura Fitzgerald Email: Published: 1 day ago Duration: 6 Months Start date: ASAP Salary: Up to£400 per day inside ir35 Location: Onsite in Birmingham I am looking for a 2nd Line WAN Engineer with experience supporting, configuring and troubleshooting Juniper network...

A tech support company in Birmingham is seeking a 2nd Line IT Support Engineer to deliver technical support across the organization. The ideal candidate will have proven experience in a similar role, possessing strong knowledge of Windows OS and Microsoft 365. Responsibilities include troubleshooting network issues, managing Active Directory, and providing remote and on-site assistance. The role...

A leading telecommunications company in the UK is seeking a skilled professional to lead its 2nd and 3rd line voice technical support team. In this role, you will ensure service excellence for government and commercial customers using unified communications technologies. The ideal candidate should possess 5+ years of experience in technical support, strong leadership skills, and a...

Job Description 2nd Line Support required in Birmingham. My client is an award-winning IT consultancy that delivers ambitious transformational projects for large-scale enterprise organisations. Their priority is to develop close and enduring partnerships with clients by consistently delivering high quality systems and services. They work with the UK’s leading companies to build visionary digital...

Service Desk AnalystLocation: near CoventrySalary: £25,000-£27,500Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move.About the RoleYou’ll handle a mix of 1st and...

3rd Line Support Engineer – Birmingham £50,000 – £54,000 + excellent benefits An experienced 3rd Line Support Engineer is required to support and enhance the IT infrastructure of a Birmingham-based organisation. This is a senior, hands-on role focused on resolving complex technical issues and acting as the highest point of escalation. Key ResponsibilitiesAct as 3rd line escalation for complex...

3rd Line Support Engineer📍 Hybrid Working (1 day a week on client site in Birmingham)Ready to take the next step in your IT career?If you’re a strong 2nd Line Engineer who’s hungry to move into 3rd Line support and project work, this is an opportunity to develop deeper technical expertise while being supported by an experienced infrastructure team.What you’ll be doing * Handling 3rd Line...

🎧 | MSP Environment | Near Coventry | £25,000–£27,000 + Progression + Training Looking to kick your IT career up a gear? Join a fast-growing Managed Service Provider near Coventry, where no two days are the same and your technical skills actually get noticed. You’ll be the first point of contact for customers, solving IT issues, logging tickets, and delivering top-notch service that keeps...

You will also manage the technical service escalation queries and processes via online and system portals

You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers

You will have the flexibility you need to do your best work with hybrid work options.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

This Opportunity - work out of our Birmingham, AL office. This temporary position is seeking individuals currently enrolled in an Undergraduate or Graduate degree program. WSP USA hosts hundreds of internships across the United States to gain hands-on, meaningful work experience to enhance their education and professional aptitude. Our interns gain exposure to real projects while working side...

We are looking for a 2nd Line IT Support Engineer to join a dynamic team and provide exceptional technical support across our organisation. The ideal candidate will come from an existing 2nd line role within an organisation or MSP. They should be organised, excellent communicators, and have a genuine passion for IT. Key Responsibilities Deliver 2nd line support for hardware, software, and...

You will also manage the technical service escalation queries and processes via online and system portals

You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers

You will support and configure Juniper SRX series routers, contribute to BAU operations, and provide technical guidance to colleagues. Key Responsibilities for 2nd Line WAN Network Engineer Support and configure Juniper SRX routers across the WAN estate. Deliver technical 2nd line network support and handle escalations.

Are you ready to join a team of talented engineers and shape the future of energy infrastructure? The Transmission & Distribution (T&D) Engineering team provides a range of services from the initial concept through Power Systems Analysis, Cabling, Substations, Transmission and Distribution Infrastructure, System Balancing and Compensation, Protection Systems, SCADA, Communications, Converter...

A global engineering firm is seeking a Principal Overhead Line Engineer in Birmingham to lead overhead line design projects for major transmission projects. The role involves providing technical support and leadership, engaging with clients, and ensuring project delivery up to 400kV. Ideal candidates should have robust experience in technical evaluations, project management, and leading...

You will also manage the technical service escalation queries and processes via online and system portals

You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers