3rd Line Support jobs

You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: - Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support

Job Description About Us: We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world. Role Overview:We are seeking a skilled 3rd Line Support Specialist to join our dynamic team. In...

Job Description Support Analyst - 2nd / 3rd Line Support, Application Support, E-Trading, Financial / Banking An exciting and varied role working within a Trading House in The City …. Candidates at all levels will be considered, whether a passionate gamer who's built their own rigs and loves solving complex technical puzzles, or an experienced engineer seeking a role where your expertise...

You will have a broad range of technical skills across technology such as Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches.

You will have a customer first mindset with exceptional communication skills (verbal and written).

You will be the person that mentors our 1st line engineer and who they turn to when issues need deeper investigation.

You will take ownership of escalated tickets, diagnose and resolve complex technical problems and help prevent issues from reoccurring by identifying root causes.

Job Description 3rd Line EngineerNorwich (onsite) £40,000-45,000REED Technology is working with a well-established organisation in Norwich to recruit a highly capable 3rd Line Support Engineer. This role is ideal for a technically advanced professional with strong networking expertise and a passion for solving complex IT challenges across commercial, governmental, and educational...

IT Managed Services 3rd Line Service Desk Engineer Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Location: Cardiff, United Kingdom Location: Hybrid working(1 week in 3 on Days in the office) Salary: to £35000 Hours: 40hrs per week, which will include a 24/7 rota. All shifts other than days are remote...

You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: - Monitoring & dealing with issues raised in the logging system and directly through the phone. - Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.

Job Description IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves...

You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working. This technical role would suit a 3rd Line IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business.

Job Description 3rd Line IT Support Engineer – Leeds - £45,000 + Great Opportunity!Role: 3rd Line IT Support EngineerLocation: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Leeds who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the...

Job Description Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support...

You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and ensuring seamless integration of new customers into our service ecosystem. Key Tasks & Accountabilities Technical Support & Escalations Provide expert-level troubleshooting and resolution for complex technical issues escalated from 1st and 2nd line support.

Job Description 3rd Line IT Support £35,000 - £45,000 Sheffield We are looking for an experienced third line support analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: -...

You will manage a growing delivery team, collaborate with multiple sub-contractors and partners, and work closely with the client to continue delivering an outstanding service that supports teaching and learning for their users.

Job Description I'm working with a growing Managed Services Provider to hire a Senior Technical Analyst (3rd Line) to join their high-performing team in Edinburgh(hybrid 2 days in office). This is a role that combines hands-on problem-solving with real influence over how services evolve. You'll be the final escalation point for complex infrastructure, networking, cloud, and application issues,...

IT Managed Services 3rd Line Service Desk Engineer Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing...

Job Description 2nd / 3rd Line IT Support Engineer – Shoreditch - £45,000 + Great Opportunity! Role: 2nd / 3rd Line IT Support Engineer Location: Shoreditch Salary: £40,000 - £45,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Islington who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting...

Job Description 2nd / 3rd Line Support - Meraki / Server / Vmware - Barnsley Are you a 3rd Line / Infrastructure pro ready to drive innovation and deliver best-in-class IT services? Join a dynamic team where your expertise will shape and support enterprise infrastructure across multiple sites. What you'll do: - Lead and maintain robust IT infrastructure, servers, and...

Job Description 3rd Line IT Support Engineer - MSP EnvironmentHuntingdon, Cambridgeshire, Up to £50,000 (DOE)Full-Time | Permanent Are you an experienced 3rd Line Support Engineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well-established MSP based in Huntingdon, Cambridgeshire, is seeking a proactive and highly skilled IT...