3rd Line Support jobs in West Midlands

2nd Line 24/7 WAN Network Support Engineer Must be eligible for SC Clearance A strong opportunity is available for a 2nd Line 24/7 WAN Network Support Engineer to join a high performing network operations team delivering secure WAN services. This role suits a technically capable engineer who thrives in a 24/7 NOC environment and takes pride in right first time delivery. The 2nd Line 24/7 WAN...

3rd Line Support Engineer – Birmingham £50,000 – £54,000 + excellent benefits An experienced 3rd Line Support Engineer is required to support and enhance the IT infrastructure of a Birmingham-based organisation. This is a senior, hands-on role focused on resolving complex technical issues and acting as the highest point of escalation. Key ResponsibilitiesAct as 3rd line escalation for complex...

3rd Line Support Engineer📍 Hybrid Working (1 day a week on client site in Birmingham)Ready to take the next step in your IT career?If you’re a strong 2nd Line Engineer who’s hungry to move into 3rd Line support and project work, this is an opportunity to develop deeper technical expertise while being supported by an experienced infrastructure team.What you’ll be doing * Handling 3rd Line...

3rd Line Team Leader Northampton | £45,000–£55,000 + Benefits Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an...

You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.

You will work for a company that genuinely cares and has a strong Sustainability Strategy with a focus on responsibility at the heart of their three pillars of People, Planet and Performance. Our client is Europe's leading provider of soft landscaping services and landscape creation projects.

You will be responsible for managing cases, incidents, and service requests, ensuring they are logged, tracked, and resolved in line with agreed processes and service levels. The role also involves maintaining clear and effective communication with users throughout the lifecycle of their requests.

🎧 | MSP Environment | Near Coventry | £25,000–£27,000 + Progression + Training Looking to kick your IT career up a gear? Join a fast-growing Managed Service Provider near Coventry, where no two days are the same and your technical skills actually get noticed. You’ll be the first point of contact for customers, solving IT issues, logging tickets, and delivering top-notch service that keeps...

Job Description 2nd Line Support required in Birmingham. My client is an award-winning IT consultancy that delivers ambitious transformational projects for large-scale enterprise organisations. Their priority is to develop close and enduring partnerships with clients by consistently delivering high quality systems and services. They work with the UK’s leading companies to build visionary digital...

Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways...

The Opportunity Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System). As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any...

A leading technical support firm in Wolverhampton is seeking an IT Engineer (Level 1–2) to provide on-site technical assistance. The role involves resolving hardware, software, and network issues while ensuring excellent customer service. Ideal candidates will have experience in technical support, a strong understanding of Windows and networking, and relevant certifications. The company boasts a...

You will have several years of experience gained in desktop and server environments within medium sized business environments. - Support Windows workstations, HP network equipment, HP Servers, Virtualisation environments (Hyper-V and VMWare), Active Directory, Microsoft 365, and enterprise Wi-Fi, Cloud Services

f you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Desktop Support Engineer Job Type: Permanent Location: Wolverhampton, UK (Onsite) Number of hours: 40 hours per week – full time Are...

You will have several years of experience gained in desktop and server environments within medium sized business environments.

f you need support in completing the application or if you require a different format of this document, please get in touch with at uki.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.Role: Desktop Support EngineerJob Type: PermanentLocation: Wolverhampton, UK (Onsite)Number of hours: 40 hours per week – full timeAre you...

You will act as a point of contact for users, ensuring effective communication and high-quality customer service. The ideal candidate will have strong interpersonal skills and a background in IT service management, including software support and problem resolution. You'll help enhance user experience through effective case management in a busy environment.

You will be the first point of contact, addressing queries and providing solutions. Ideal candidates should have at least 1 year in a customer helpdesk role, solid experience is preferred. This full-time position offers a competitive salary, hybrid working, and a variety of employee benefits including a stakeholder bonus scheme and career development opportunities.

You will have several years of experience gained in desktop and server environments within medium sized business environments.

You will have several years of experience gained in desktop and server environments within medium sized business environments.