call centre taker jobs in Wales

Job Title: Call Centre Agent Location: Wrexham Salary: £24,000 per annum Sector: Gas Contractor Purpose: To answer all calls, providing residents with information and guidance on ongoing works. The role is responsible for addressing queries, offering updates on scheduled works and following standard procedures to ensure consistency in responses. The role includes basic administrative tasks such...

You will be responsible for the supervision of a team of Customer Service and Licensing Officers who take inbound enquiries via telephone and email from our service users. The Team Leader will be responsible for leading and developing a significantly sized staff group and will work with the Contact Centre Manager and Group Leader to develop the service further.

You will lead the strategic transformation of back-office operations, driving operational efficiency, digital enablement, and cultural change across the organisation.

You must also have a strong background in change management and cultural transformation.

You will have demonstrated success in managing complex stakeholder environments and influencing at executive level.

Join a Global Leader in Medical Insurance Become Our New Case Manager at IMG Salary: £25,000 – £26,000 per year Are you driven by helping others, solving problems, and delivering exceptional customer care—even in challenging situations? We're looking for a dedicated Case Manager to join our Operations Team, where no two days are the same and every interaction makes a real difference. In this...

Location: Fully Remote UK, Ireland, Portugal Package: £90k – £130k + High Equity + Solid Benefits The Stack: Python (FastAPI), Go, TypeScript, Next.js, GCP, Temporal The Mission: Fixing the "Plumbing" of Healthcare Healthcare data is a mess of fragmented lab results, wearable pings, and antiquated doctor-patient silos. This company is building the API-first infrastructure layer that makes...

You will be trusted to run matters independently, think commercially, and deliver work to a high standard with minimal supervision. Commercial contracts experience is an advantage, but strong corporate capability is essential. The work is varied, often complex, and frequently cross-border.

PurposeThe Control Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers. Managing a range of support services to employees and customers.Duties and ResponsibilitiesTo deliver services to customers across a range of services including making outbound and receiving inbound welfare calls...

Join Our Team as a Contact Centre Agent Welsh Speaking- working from home!Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pmWho We Are:We are an organisation dedicated to...

DescriptionOur local government clients in Cardiff, Wales, are recruiting for a Control Centre Operator. This role offers an excellent opportunity to develop skills in emergency response and customer service, with potential for extension or progression within the local government sector based on performance and organisational needs.ResponsibilityTo deliver services to customers across various...

You will work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday.

You will be responsible for making patient appointments and handling information requests over the telephone and by email.

You will be collecting customer information and data to support patients booking, so great administrative skills and attention to detail are key.

Job Description 3 Month Contract with A Local Authority Job Purpose The Contact Centre Operator (Telecare) is responsible for providing a responsive, high-quality service to vulnerable and elderly residents, responding to emergency and priority calls with professionalism, empathy, and efficiency. The postholder will also support a range of council services by handling inbound and outbound...

Contact Centre Team Manager - Job Number: 557022 - Closing at: Dec 7 2025 - 23:55 GMT Base Location: Perth, Reading or Cardiff Salary: £43,704 - £51,484 + a range of benefits to support your finances, wellbeing and family. Working Pattern: Fixed Term Contract | Full Time | options available The role We are looking for a motivated Team Manager to join our dynamic Contact centre team. This...

Start: ASAPLocation: Cardiff (hybrid – some WFH once trained)A leading organisation is seeking an experienced Data Centre Operator to join their operations team on a long‑term contract. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in keeping critical systems running smoothly.Please note: Control‑M experience is essential....

You will support the manufacturing process in a high profile service sector business via the provision of superb data, all oriented around the management and presentation of manufacturing data.

You will be responsible for the creation and implementation of new inventory planning processes, working with finance, and non-finance stakeholders to ensure that the correct methodology is applied.

You will be responsible for building and maintaining relationships with schools within the North Wales area, as well as recruiting education professionals, who are looking for temporary supply work within your area.

You will also be required to attend events such as university and job centre career fairs.

Location: Fully Remote UK, Ireland, Portugal Package: £90k – £130k + High Equity + Solid Benefits The Stack: Python (FastAPI), Go, TypeScript, Next.js, GCP, Temporal The Mission: Fixing the "Plumbing" of Healthcare Healthcare data is a mess of fragmented lab results, wearable pings, and antiquated doctor-patient silos. This company is building the API-first infrastructure layer that makes...

You will be responsible for the supervision of a team of Customer Service and Licensing Officers who take inbound enquiries via telephone and email from our service users. The Team Leader will be responsible for leading and developing a significantly sized staff group and will work with the Contact Centre Manager and Group Leader to develop the service further.

You will be trusted to run matters independently, think commercially, and deliver work to a high standard with minimal supervision. Commercial contracts experience is an advantage, but strong corporate capability is essential. The work is varied, often complex, and frequently cross-border.

A local government authority in Cardiff is seeking an experienced Team Leader for their Contact Centre. In this role, you will manage a team providing customer service and licensing support, with a requirement for proficiency in Welsh at Level 4 Advanced. Your responsibilities include supervising staff, handling inquiries, and working with management to enhance service delivery. If you have a...

You will oversee Customer Service and Licensing Officers who handle inquiries from service users, ensuring excellent service delivery. The ideal candidate will have previous experience in a call centre environment and possess strong supervisory skills along with a commitment to customer service.