Complaint Handler jobs in Greater Manchester

You will provide advice and hands-on assistance to clients throughout the lifecycle of professional indemnity and related insurance claims. This includes liaising with insurers, loss adjusters and solicitors, supporting internal broking teams, and assisting senior management with reporting and technical insight.

About The Role About The Role Here at Car Finance 247 we are looking to recruit an experienced escalated complaints handler to join our Customer Care Team! As an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

You will be responsible for managing complaints from the start to finish, finalising the communication with the customer.

You will also be responsible for: Reporting on trends, issues and making commercial recommendations.

You must be positive and self-motivated and be able to work very closely with your team members.

You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed.

You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally.

Complaints Policy and Ombudsman Manager Location: Remote/Hybrid Job Type: Full-time, Permanent Domestic & General is committed to resolving complaints fairly and effectively—and learning from every case. As our Complaints – Policy and Ombudsman Manager, you will lead a team of Ombudsman case handlers and own the complaints policy framework, ensuring compliance with FCA DISP rules and Consumer...

The primary purpose of this role is to provide support, guidance, and oversee daily operations for both international and domestic complaints received by Canopius and their representatives. The role will be responsible for managing complaints operationally across all jurisdictions, ensuring requests, issues, and escalations are handled smoothly, and ensuring accurate information is captured to...

Job Title: Compliance Executive Location: Sharston, M22 4SN Salary: Up to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000...

Growing Legal service business based in the Sale area requires a Case Handler for an increased workload.Reporting to the team leader this is an excellent role for someone looking to develop customer service/administration skills and work in a motivated environment.Duties of the role will include: * To accurately input all referral details onto the database. * Obtain accurate fees from the...

Senior Claims handler - Third Party and Credit Hire Monday - Friday Full-time, Permanent, 35 Hours P/W Upto £35,000 depending on experience/qualifications Location: Bolton Due to business growth, we are currently seeking a highly competent Motor Claims professional to join us on a full-time and permanent basis in our busy office. This position is ideal for someone who has gained senior level...

Working hours: 35 hours per week, Monday to Friday Duration: Permanent Location: Manchester Job Ref: 204590 About the role Ecclesiastical Insurance , who are proudly part of Benefact Group are looking for a Senior Claims Handler to join our Team in the Manchester office. As Senior Claims Handler you will efficiently and cost effectively advise, negotiate, and settle claims within designated...

You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims. As a Property Claims Handler you will: Answer incoming telephone calls and deal with incoming electronic instructions. Liaise with customers, clients, insurers via the telephone, email and in writing.

Working hours: 35 hours per week, Monday to Friday Duration: Permanent Location: Manchester or Gloucester Job ref: 204328 --------------------------------------------------------------- About the role Ecclesiastical Insurance, proudly part of the Benefact Group, are looking for a Casualty Technical Sensitive Claims Handler to join our Manchester or Gloucester office. As a Casualty...

Overview Are you an experienced claims professional with a passion for delivering exceptional customer service? We are seeking a Property Claims Handler to join our dynamic team. If you thrive in a fast-paced environment, excel at managing relationships, and have a keen eye for detail, we want to hear from you! How you'll make an impact Claims Management -Handle a caseload of property claims...

Field Loss Adjuster Leeds or Manchester Full Time, Permanent Position DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best. What you'll...

To ensure the effective leadership and performance management of all employees in the Company’s PRM operation working as part of the management team within the operation. To drive a culture of excellence in customer service and maintain an open and positive relationship with airlines and the airport authority. Main Duties & Responsibilities: Operational - Ensure that; all Airport Authority...

Join to apply for the Team Leader - Motor Claims role at TieTalent 6 days ago Be among the first 25 applicants Join to apply for the Team Leader - Motor Claims role at TieTalent Get AI-powered advice on this job and more exclusive features. About Team Leader - Motor Claims Location:Bolton (Office-based with flexible working options) Salary:Range from £31,500 to £36,000depending on...

Job Description We’re working with an award-winning insurance brokerage known for excellent service and sound advice. They’re now seeking an SME Account Handler to join their team—someone who takes pride in doing things properly and enjoys building strong relationships with clients and insurers. This role focuses mainly on renewals and mid-term adjustments for a portfolio of SME commercial...

About The Role The Team Car Finance 247 is the UK’s leading digital car finance platform. But that’s just part of our story. At our core, we’re a Manchester-based tech business with a customer-centric approach. With our innovative team, we’ve created a platform that strips the complexity out of the car finance process, empowering our customers with our straightforward approach and exceptional...

A leading energy company in Manchester is searching for a proactive Complaints Handler to manage complaints effectively while enhancing customer experience. The ideal candidate should have strong analytical skills, and the role involves reporting on trends and ensuring compliance with company processes. Experience within the energy sector is preferable, alongside excellent IT skills. The position...

You will join a team that prioritises doing things properly, building strong relationships, and maintaining high standards in every aspect of their work. Key Responsibilities: As a Commercial Account Handler, you will manage client accounts across all stages of the policy lifecycle.