Complaint Handler jobs in London

You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.

You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey.

Embark on a rewarding journey with a renowned corporate brand located in the heart of London as a Complaints Handler for a brand new project that is expanding its team. This temporary role, lasting about three months, offers the chance to work in a plush, fully office-based environment from Monday to Friday, 9.30am to 5.30pm. The nearest tube station is Cannon Street, ensuring a convenient...

As our Complaints Handler, you will be at the forefront of investigating, managing, and resolving customer complaints with professionalism, accuracy, and empathy. You’ll take ownership of cases from start to finish – gathering evidence, analysing information, and identifying root causes – to ensure fair and timely outcomes. Alongside this, you’ll provide vital administrative, and case-handling...

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future.We’re looking for a highly skilled Customer Care Executive to investigate and analyse complaints and other forms of feedback, Google and TrustPilot review, NPS and CSAT surveys, in regulated and non-regulated environments. The ideal candidate will have exemplary communication skills, a strong curiosity for all things...

JOB OVERVIEW We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a...

About Freetrade Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and...

Are you driven by the challenge of turning insight into organisational improvement? We are looking for a Complaints & Information Manager who can lead high-quality, compliant services across our client's organisation to strengthen relationships with key stakeholders, and champion a culture of learning and continuous improvement.This is a pivotal leadership role, based in Barnet, where you'll...

You will need to have experience of investigating complaints and coming to a resolution with the client. This vital role ensures seamless communication between clients and internal teams, supporting day-to-day operations with professionalism and warmth.

You will be an experienced Claims Handler, with experience of dealing with Motor claims an essential requirement.

You will demonstrate strong negotiation and influencing skills to ensure the best outcome for your clients. - Ideally you will have experience of using Acturis previously.

You will be representing DLG Legal Services in the conduct of client matters in providing legal advice and assistance in a professional manner, in accordance with internal procedures and acting as an ambassador to the organisation. What you will be doing

Call Handler Social Housing Repairs (Temp to Perm) Finsbury Park, N4 Monday – Friday, 8:00am – 5:00pm £16.22 per hour (Umbrella) – Weekly Pay Are you a confident communicator with a passion for helping people? Do you thrive in a fast-paced, customer-focused environment? We’re looking for an organised and empathetic Call Handler to join a leading provider of social housing maintenance services —...

You will communicate the cover provided by the policy clearly and support the customer for the duration of their claim.

You must also communicate and liaise with builders, remedial work contractors and specialists proactively on the progress of claims to ensure all parties deliver a satisfactory and timely outcome.

You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims. As a Property Claims Handler you will: Answer incoming telephone calls and deal with incoming electronic instructions. Liaise with customers, clients, insurers via the telephone, email and in writing.

You will do this by supporting and managing a team of Duty Managers who are on-site 24/7. All applicable policies and procedures must be always adhered to, and you will be responsible for ensuring compliance. Role Responsibilities:

Assistant Lawyer (L&CL) Department: Legal Employment Type: Permanent - Full Time Location: London UK Description Keoghs LLP is one of the leading insurance law firms in the UK and can rightly claim to be amongst the most dynamic in its sector. We now have a number of exciting opportunities for talented insurance lawyers to join our Property Risks and Coverage Team. These roles are based at...

You will be based in our London and/or Ipswich office and will be required to travel between locations. However, we have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working. DISCOVERyour opportunity What will your essential responsibilities include?

4 PM on Monday 08 December 2025 London Fire Brigade (LFB) is London’s Fire and Rescue Service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city. We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non-operational team (our teams who work behind...

About us DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us, you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through...

About us DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life’s toughest moments. It’s a fast-paced...

Field Loss Adjuster London or Croydon Area Full Time, Permanent Position DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best. What...