complaint handling jobs in County Bristol

A global financial services firm is seeking a Complaints Quality and Assurance Lead in Bristol. This hybrid role involves leading the quality assurance framework for complaint handling, ensuring accurate and fair outcomes. The successful candidate will have senior leadership experience in regulated operations, strong QC/QA knowledge, and excellent communication skills. This position emphasizes...

You will record and monitor complaints and compliments, maintain detailed action plans, respond to enquiries via phone and email, liaise with managers and staff to determine appropriate actions and collate records for investigations and Ombudsman enquiries.

You will also be asked to take minutes at complex meetings from time to time.

Description JOB TITLE: Senior Manager, Complaints & Customers in Financial Difficulty (FTC) SALARY: £83,411 - £107,943 LOCATION(S): Leeds, Birmingham, Bristol, Newport, Edinburgh, Halifax HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity The Senior Manager,...

Home Claims Property Complaint Handler Remote First Working Financial Services. Lorien's leading Insurance Client is looking for several Complaints Handlers to join them on an initial 6month contract. This role is looking for people who have experience within customer service, specifically complaints handling within Home and Property sectors. As a case handler, responsible for home claims...

QA Manager Location: Westerleigh Role Purpose Manage the site Quality Assurance System, audits, and compliance with food safety standards (BRC, HACCP, customer requirements). Drive continuous improvement and lead the QA team. Key Responsibilities - Maintain BRC Global Standard and HACCP systems. - Conduct internal audits and hygiene checks; implement corrective actions. - Ensure compliance...

MacLean International are looking for an organised, customer-focused Internal Sales Coordinator to join our team in Altens, Aberdeen. Sitting at the heart of our sales operations, this role is key to ensuring smooth order processing, strong customer relationships and seamless coordination across teams. This is an ideal opportunity for a motivated individual who thrives on attention to detail,...

We’re working on a senior underwriting appointment with one of the UK’s most consistently profitable and well-regarded insurers. You’ll recognise the type of organisation this is. Low churn. Strong balance sheet. Long tenures. Most senior roles filled internally. People stay because they’re treated well and trusted to do their job properly. Opportunities at this level don’t come up often. When...

You will play a crucial role in managing and supporting complex and escalated case management. The primary focus will be on fostering a positive working environment, resolving employee issues, and ensuring compliance with employment laws and company policies. Key Accountabilities

Job Description We’re working on a senior underwriting appointment with one of the UK’s most consistently profitable and well-regarded insurers. You’ll recognise the type of organisation this is. Low churn. Strong balance sheet. Long tenures. Most senior roles filled internally. People stay because they’re treated well and trusted to do their job properly. Opportunities at this level don’t...

You will support the end to end ordering and fulfilment process by managing suppliers, co-ordinating orders and ensuring accurate administration across our internal order processing systems, email and telephone channels.

You will act as a key liaison between Sales, suppliers and customers ensuring that orders and projects are executed smoothly, accurately and on time.

Sales Consultant - BristolJob Type: Full timeIn a Nutshell…We have a new opportunity for a Sales Consultant to join our team within Vistry Bristol, at our sites across the region. As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining...

You will be asked to confirm and provide your availability. If you are not interested, please also respond and provide a reason. xhkmmrq Your answers may help us match you to other roles.

INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975. Key Account Manager, Industrial & Electrical Polymer raw materials (Polyamides) Location: United Kingdom Job ref: CST/64702 Salary: Highly attractive – commensurate with experience The Company: Our...

Job Title: Claims Handler Location: 1-2 Days in Bristol Salary: £26,000 - £30,000 (no insurance experience required) Hours: Full-time, 35 hours per week (Monday–Friday) 6 months contract with the view to go perm Job Reference: 2303 My client is a dynamic, specialist insurance business operating in a highly regulated environment where quality, integrity and expertise matter. They are passionate...

Transport AdministratorSalary: £30,000 per annumLocation: Bristol BS32Company: Transport & Logistics CompanyAbout the RoleWe are working with a well-established transport company seeking a reliable and customer-focused Transport Administrator to join their team. This role is key to ensuring smooth day-to-day operations by providing high-quality customer support and administrative assistance...

You must be based in Bristol or the surrounding areas to be considered for this position.

You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for Treating Customers Fairly.

You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally.

Hire & Sales Coordinator Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We're looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Plant & Tool division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine. As the first point...

You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.

You will be required to visit your sites from time to time, and customers in rare occasions if desired or needed. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible.

About the Opportunity Job Type: Permanent | Application Deadline: 09 February 2026 Job Description Title: Complaints Quality and Assurance Lead Department: Resolutions Location: Kingswood Fields (Hybrid) Reports To: Andrew Craib Level: Senior Manager We support our clients and members in planning for their futures so they can enjoy the lives they aspire to. We take this responsibility seriously,...

We’re working on a senior underwriting appointment with one of the UK’s most consistently profitable and well-regarded insurers. You’ll recognise the type of organisation this is. Low churn. Strong balance sheet. Long tenures. Most senior roles filled internally. People stay because they’re treated well and trusted to do their job properly. Opportunities at this level don’t come up often. When...