complaint representative jobs in London

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.

Job Description A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months Key responsibilities - Clear & uninterrupted Stage 2 review/Ombudsman/management level experience with a registered social landlord. - Clear understanding of the Housing Ombudsman complaint handling code and how it will relate to their day-to-day work....

You will play a critical role in ensuring enquiries from elected representatives are handled accurately, professionally, and within agreed timescales, while also supporting the wider complaints service to achieve early and effective resolution for residents.

Key Responsibilities Represent the Local Authority at SEND Tribunals and defend proposed service provision. Lead on complex casework, mediation, and resolution of disputes between families, schools, and professionals. Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal cases, complaints, and outcomes to inform service...

You will manage your own caseload, provide guidance to colleagues at all levels, and help maintain high‑quality processes that put residents at the centre of our work.

You must have:✔ Knowledge of relevant legislationSuch as:Local Government & Social Care OmbudsmanAdult Social Care statutory complaintsChildren Act complaints proceduresExtensive knowledge of complex complaints handling.

Summary The role is pivotal in managing customer complaints, member and MP inquiries, and statutory requests such as Freedom of Information (FOI), Environmental Information Requests (EIR), and Data Protection requests (DPRs). The position involves leading service improvement initiatives within the Directorate, supporting project work, and ensuring compliance with legislative and corporate...

About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90...

The PALS & Complaints Officer plays an integral role in delivering an excellent frontline support service by listening, managing and learning from patient experience to improve quality of services we provide at North Middlesex University Hospital. The post holder will perform a range of specific tasks in relation to the administration and coordination of complaints and other feedback, ensuring...

Complaints Handler page is loaded## Complaints Handlerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RQ12964**Role: Complaints Handler****Location:** London**Contract Type:** Permanent**Work Pattern:** Full Time and Hybrid**About The Job**This role exists to provide complaints handling and guidance to ensure the fair treatment of our customers. The remit of the...

About Freetrade Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and...

You will play a critical role in ensuring enquiries from elected representatives are handled accurately, professionally, and within agreed timescales, while also supporting the wider complaints service to achieve early and effective resolution for residents.

Are you driven by the challenge of turning insight into organisational improvement? We are looking for a Complaints & Information Manager who can lead high-quality, compliant services across our client's organisation to strengthen relationships with key stakeholders, and champion a culture of learning and continuous improvement.This is a pivotal leadership role, based in Barnet, where you'll...

Job Title: Complaints Officer (Stage 2) Location: North London Contract: Temporary - Ongoing Hours: 36 per week Pay: £20 - £21 PAYE per hour Working Pattern: Hybrid available Social Housing Experience Required Daniel Owen are proud to be representing a well‐known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team Key...

You should be available to work immediately or at a short notice.

You should have right to work in U.

JOB OVERVIEW We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a...

Details Complaints Officer Vacancy type Experienced Contract type Permanent Area of specialism Nursing Role type Nursing Summary of role Complaints Officer We have an exciting opportunity for an experienced Complaints Officer to join our Clinical Governance team here at The London Clinic, on a 12 month fixed term opportunity. This is a band 5 role, with a competitive salary between £34,714 -...

You will come from a strong technical hard services / M&E background.

You will deputise for the General Manager and support with the operational running of the estate. - Directly you will oversee the smooth running of all facilities functions, managing M&E, building H&S, statutory compliance, hard and soft contractors as well as ensuring high site functionality and presentation.

Field Sales Executive - Area Sales Manager (Financial Solutions) cCompetitive base + Benefits Base + OTE (80-100k) + Car Allowance Remote - South East ABJ7402 As an experienced ambitious Area Sales Manager, you would be joining a national sales team with unparalleled growth within a leading financial services organisation that empowers British business. As a B2B Area Sales Manager you will be...

Job Description Morgan Hunt is recruiting for a Multi-Trade Operative to work with a Housing Trust based in South East London on a Permanent basis. The details of the job are below:Hours: Full-time 35 hours - Mon - FriSalary: £32,315 per year Location: South East LondonJob RoleRepairs & Maintenance Operative - Help Keep Our Communities Safe, Functional and Well-MaintainedAre you a skilled...

3 Month Contract With A Local Authority Role Purpose The Complaint Service Improvement Officer is responsible for the effective management, coordination and monitoring of all customer complaints, Member and MP enquiries, statutory information requests (including FOI, EIR and Data Protection requests), and Ombudsman investigations relating to the Community Services Directorate. The postholder...