complaint representative jobs in United Kingdom

You must meet the essential criteria to be considered, due to regulatory requirements. - Candidates must be available to start immediately or within a maximum of 2 weeks.

You will work directly with members and consumers, managing dispute cases from initial contact through to resolution, in line with organisational values of integrity, professionalism, collaboration and commercial awareness.

You will need to keep abreast of employment law in the UK and have experience across Europe, to ensure our people processes and training materials are updated with any legal or process improvement changes as appropriate.

You will also support our service deliver project, involving globalization of our people policies and the on-going development of self-serve approach for colleagues and managers.

You will manage your own caseload, provide guidance to colleagues at all levels, and help maintain high‑quality processes that put residents at the centre of our work.

You must have:✔ Knowledge of relevant legislationSuch as:Local Government & Social Care OmbudsmanAdult Social Care statutory complaintsChildren Act complaints proceduresExtensive knowledge of complex complaints handling.

Description JOB TITLE: Senior Manager, Complaints & Customers in Financial Difficulty (FTC) SALARY: £83,411 - £107,943 LOCATION(S): Leeds, Birmingham, Bristol, Newport, Edinburgh, Halifax HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity The Senior Manager,...

Summary The role is pivotal in managing customer complaints, member and MP inquiries, and statutory requests such as Freedom of Information (FOI), Environmental Information Requests (EIR), and Data Protection requests (DPRs). The position involves leading service improvement initiatives within the Directorate, supporting project work, and ensuring compliance with legislative and corporate...

About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90...

JOB OVERVIEW We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a...

You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.

Details Complaints Officer Vacancy type Experienced Contract type Permanent Area of specialism Nursing Role type Nursing Summary of role Complaints Officer We have an exciting opportunity for an experienced Complaints Officer to join our Clinical Governance team here at The London Clinic, on a 12 month fixed term opportunity. This is a band 5 role, with a competitive salary between £34,714 -...

Manpower are recruiting for a Customer Care Representatives. This role will be a contract Maternity cover for a client based in Ashford. 12 - 18 months contract. Overall Mission Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the...

You will play a critical role in ensuring enquiries from elected representatives are handled accurately, professionally, and within agreed timescales, while also supporting the wider complaints service to achieve early and effective resolution for residents.

Key ResponsibilitiesRepresent the Local Authority at SEND Tribunals and defend proposed service provision.Lead on complex casework, mediation, and resolution of disputes between families, schools, and professionals.Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations.Monitor and track tribunal cases, complaints, and outcomes to inform service improvements.Work...

Job Title: Complaints Officer (Stage 2)Location: North LondonContract: Temporary - OngoingHours: 36 per weekPay: £20 - £21 PAYE per hourWorking Pattern: Hybrid availableSocial Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join their teamKey Responsibilities: *...

About Freetrade Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and...

You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.

You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey.

Description JOB TITLE: Senior Manager, Complaints & Customers in Financial Difficulty (FTC) SALARY: £83,411 - £107,943 LOCATION(S): Leeds, Birmingham, Bristol, Newport, Edinburgh, Halifax HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity The Senior Manager,...

3 Month Contract With A Local Authority Role Purpose The Complaint Service Improvement Officer is responsible for the effective management, coordination and monitoring of all customer complaints, Member and MP enquiries, statutory information requests (including FOI, EIR and Data Protection requests), and Ombudsman investigations relating to the Community Services Directorate. The postholder...

Description JOB TITLE: Senior Manager, Complaints & Customers in Financial Difficulty (FTC) SALARY: £83,411 - £107,943 LOCATION(S): Leeds, Birmingham, Bristol, Newport, Edinburgh, Halifax HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity The Senior Manager,...

Description JOB TITLE: Senior Manager, Complaints & Customers in Financial Difficulty (FTC) SALARY: £83,411 - £107,943 LOCATION(S): Leeds, Birmingham, Bristol, Newport, Edinburgh, Halifax HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity The Senior Manager,...