Customer Experience Lead jobs in Merseyside

A major retail company is looking for a General Merchandise Manager in Liverpool to ensure non-food products are presented well and to enhance customer delight. This role involves managing daily operations, leading the team, and handling performance issues. Ideal candidates should have experience in fast-paced environments, a strong focus on customer service, and the ability to deliver against...

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

Be among the first 25 applicants (5 days ago). About Us HSB (UK and Ireland), is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. Job Title Apprentice Customer Experience Specialist Location Birkenhead Division Customer Services...

A retail company is seeking a Team Leader to oversee daily operations at their Liverpool location. The role involves creating positive customer experiences, driving commerce, and stepping in for the Store Manager when needed. Ideal candidates will possess strong leadership skills, a proactive attitude, and a genuine care for team development. Join the team and enjoy opportunities for growth and...

Job Description Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment. Key Responsibilities - Respond to customer inquiries via...

You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa.

You will act as a Floor Supervisor, guiding Brand Reps and Stock Associates. Ideal candidates should have a high school diploma and at least a year of retail experience. Responsibilities include driving store performance and managing daily operations. The role offers competitive perks like a quarterly sales incentive bonus and opportunities for career advancement.

About the Role We’re looking for Customer Experience Consultants who are: Collaborative – thrive in a team environment and build strong relationships Solutions-focused – proactive in problem-solving and process improvement Client-centric – passionate about delivering world-class service. You’ll be the first point of contact for our customers, ensuring every interaction is professional,...

A housing association in Liverpool is seeking a Business Assurance Officer to deliver effective assurance services. Responsibilities include driving customer experience improvements and ensuring compliance with regulations. The ideal candidate has strong communication and analytical skills, and a commitment to organizational values. A competitive salary and hybrid working are offered, providing a...

You will take an active interest in your team’s talent and development as well as your own.

You will work closely with venue colleagues across all departments to drive the vision of the venue forward, actively considering how your expertise and team can support the growth of the business.

A global fast-food brand in Liverpool is seeking a Customer Care Assistant to enhance customer experience through friendly and effective communication. The role includes maintaining a clean environment, organizing events for children, and supporting the management with customer feedback. Ideal candidates will demonstrate a passion for teamwork and the ability to connect with customers positively....

You will be provided with full training and development to give you every opportunity for success.

Join forces with our industry-dominant and leading card issuer in the payments market, reshaping the landscape of secure and efficient financial transactions. Widely recognized for revolutionizing payment solutions, our client is committed to advancing the future of card issuance. The Role We are actively seeking an accomplished Head of Customer Success to join our client's leadership team. In...

You will be responsible for ensuring every custom event we run is delivered with the right mix of senior decision-makers from the right target accounts. You’ll lead a team that identifies, engages and secures those delegates, working closely with Sales, Client Success and Event Operations to make sure expectations are clear and delivery is strong.

About the Company: FFF is a small and upcoming motor finance broker, with several years experience. The business generates applications for finance online via social media or paid search. The sales team at FFF is responsible for calling or communicating with customers to guide them through their car buying process, helping them in finding a suitable vehicles and originating the motor finance to...

We’re looking for a driven, people-focused Customer Account Manager to join our growing sales team and help bring Edmunds Cocktails to more venues across the Midlands. At Edmunds Cocktails we’re redefining what ready-to-serve cocktails can be. Our award-winning range is crafted with real spirits, real ingredients, and above all, an obsession with quality. We’re now looking for someone who can...

A leading hospitality company is seeking a Hotel Manager for its Premier Inn located in Liverpool. The role involves leading a team to ensure outstanding service, managing daily operations, and maintaining high health and safety standards. Ideal candidates will have management experience in the hospitality sector, strong leadership and communication skills, and a dedication to customer...

Job Description About the Company: FFF is a small and upcoming motor finance broker, with several years experience. The business generates applications for finance online via social media or paid search. The sales team at FFF is responsible for calling or communicating with customers to guide them through their car buying process, helping them in finding a suitable vehicles and originating the...

A leading insurance provider in Liverpool is seeking an Apprentice Customer Experience Specialist to learn customer support throughout project journeys. The role offers hands-on experience in answering queries, providing updates, and ensuring smooth processes. Ideal for individuals with a positive attitude and willingness to learn, this full-time position combines practical training and a...

About the Company: FFF is a small and upcoming motor finance broker, with several years experience. The business generates applications for finance online via social media or paid search. The sales team at FFF is responsible for calling or communicating with customers to guide them through their car buying process, helping them in finding a suitable vehicles and originating the motor finance to...