Customer Experience Lead jobs in Pontypridd

A global specialty enzyme company is seeking an Interim, Divisional Customer Service & Logistics Manager for a 9–12 month maternity cover. This mid-senior level position will lead a team across various countries, focusing on ensuring excellent customer satisfaction and driving operational improvements in the logistics process. Responsibilities include managing the order to ship process and...

Please note: this position is only available to candidates employed within Transport for Wales. If you are not eligible to apply for this position, your application will not be considered. If you have submitted an application for this role within the last 6 months and were unsuccessful, please do not re-apply as regrettably, your application will not be considered. Equal Opportunities At...

A global leader in water treatment is seeking a Technical Sales Manager to enhance customer relationships and drive business growth. Do you have the right skills and experience for this role Read on to find out, and make your application. This remote role, based in South East England, involves managing existing accounts and developing new business in the Ion Exchange industry, requiring a solid...

A UK government agency is seeking a skilled Project Manager to oversee financial and commercial management within a portfolio of projects. The role involves assessing project budgets, approving costs, and ensuring value for money throughout the project lifecycle. Ideal candidates will have a degree in a relevant field and experience in project procurement and cost management. This position is...

A leading supermarket chain in Pontypridd seeks a Duty Pharmacy Manager to provide healthcare advice, support pharmacists, and enhance community health programs. The role offers a flexible working environment with excellent benefits such as holiday leave, pension schemes, and leadership training. Ideal candidates will have a Pharmacy Degree and experience in team leadership. Join us to make a...

A government agency in Pontypridd seeks a Senior Leader for the National Delivery Assurance Service. This role involves managing a specialized project team, ensuring compliance with government standards, and driving continuous improvement across the organization. Ideal candidates will have strong stakeholder management skills, project management experience, and knowledge of government compliance...

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the...

You will work three shifts across a seven day rota, including days, evenings, nights, weekends and Bank Holidays. Pay Rates: Weekdays £12.70 per hour Saturdays and nights £17.91 per hour Sundays and Bank Holidays £23.24 per hourThe Role

You will be the first point of contact, providing a responsive and professional switchboard and information service on a 24 hour basis.

A leading automotive recruitment agency is seeking a Service Advisor in Church Village, Wales. The role involves assisting customers in a busy service department, with responsibilities including effective communication about vehicle repairs and upselling service plans. The position offers a starting salary of up to £28,750 with an OTE of around £36,550, along with various benefits and fantastic...

Your new company A financial services company based in the Nantgarw area.Your new role Working as a Customer Service Advisor, you will be responsible for dealing with a wide range of customer queries via telephone. You'll be responsible for providing first-class customer service and dealing with queries in a polite and efficient manner.What you'll need to succeed You have worked previously in a...

🌟Quality Engineer 📍 Pontypridd 💷 £30,000 - £40,000 (dependent on experience) 🏡 1 day WFH per week Are you passionate about quality, compliance, and continuous improvement? We’re looking for a Quality Engineerto play a key role in supporting UK manufacturing and supplier operations, ensuring the highest standards of quality and regulatory compliance. 🔍 What you’ll be doing As part of a...

Knowledge Transfer Partnership Associate A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Employer: University of South Wales Pay: £33,174.00 to £39,355.00 per year Contract Type: Contract Hours: Full time Disability Confident: Yes Closing Date: 04/02/2026 About this job This Knowledge Transfer...

A leading UK retail company in Abertridwr seeks a committed Duty Manager for their SPAR store. This role includes supporting the Store Manager, managing staff, and ensuring store operations run smoothly. The ideal candidate will have previous management experience, be customer-focused, and easily communicate across levels. The company offers a comprehensive benefits package, flexible hours, and...

A renewable energy solutions provider is seeking a Renewables Manager to lead the delivery of solar PV and battery storage solutions. The role involves overseeing design implementation, ensuring compliance with industry standards, and managing customer relationships. Ideal candidates will have a strong understanding of solar technology, excellent communication skills, and the ability to perform...

A leading care provider in Abertridwr is seeking a Deputy Home Manager responsible for ensuring exceptional care in the absence of the Home Manager. The ideal candidate will have experience in person-led care planning and be equipped to supervise and coach colleagues effectively. This role values a positive and considerate approach while fostering inclusivity and team growth. Benefits include...

A well-established UK packaging manufacturer in Porth is seeking a Packaging Production Team Leader. The role involves leading a skilled team to ensure quality and output targets are met while overseeing the operation of folding-gluing machinery. Candidates should have experience in packaging or manufacturing leadership, alongside strong communication and problem-solving skills. The position...

A leading company in the optical and chemical systems sector is seeking a Process Engineer to support manufacturing and New Product Introduction (NPI) initiatives. The role involves collaborating with R&D and manufacturing teams, leading projects, and ensuring product quality. Ideal candidates will have strong engineering backgrounds, leadership experience, and a proactive approach to...

Interim, Divisional Customer Service & Logistics Manager Biocatalysts is comprised of 4 companies, headquartered in Cardiff (Wales, UK) and co-located in Nieuwkuijk (Netherlands), Tampa (Florida, USA) and Ascheberg (Germany). Brought together as an integrated Bioproducts Division in October 2023, it is a wholly owned subsidiary of BRAIN Biotech Group, based in Zwingenberg (Germany). We serve...

A leading automotive dealership in Church Village is looking for a Business Manager to enhance their successful sales department. This role offers a competitive base salary of £55,000 with potential On Target Earnings of £20,000 based on performance. The ideal candidate will have a strong customer service background and experience in managing a sales team. Responsibilities include overseeing...

You will support the delivery of commercial strategies to ensure continuous improvement in services. A competitive salary ranging from £35,000 to £50,000 is offered, alongside a commitment to inclusivity and development opportunities.