Customer Experience Manager jobs in Belfast

You will be primarily responsible for driving store profitability through effective sales strategies and ensuring exceptional service delivery. This role requires meticulous attention to detail in monitoring key performance indicators (KPIs) and implementing necessary corrective actions based on performance data.

Join our team as a Customer Service Representative Specialist dedicated to fostering positive customer relationships and driving retention. This role emphasizes using empathy to understand client needs and providing tailored solutions related to our products and services. Key responsibilities include processing orders, managing returns and exchanges efficiently, and proactively offering product...

Championing User-Centered Design The Senior Product Experience Design Manager will champion user-centered design principles and oversee the development of intuitive and visually compelling user interfaces. Key responsibilities involve establishing scalable design systems, performing rigorous quality assurance checks, and continually optimizing internal workflows for maximum efficiency and...

Job Description: Job Description: SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check) TRAVEL REQUIRED: Occasional travel within UK/EU LOCATION: Belfast TYPE: Full time *WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, Work / Life Balance: 36 hour week, flexible working...

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager will oversee a team...

Senior Customer Success Manager Location: London-based, primarily office based Salary: £70,000-£80,000 + OTE Industry: FinTech SaaS Unlike a pure Customer Success role, this position requires confidence and commercial ownership the ability to go deep into each account, build tailored account plans, and spot opportunities that drive long-term revenue growth. This role is perfect for someone...

Customer Excellence Manager (Ref 2026-3) Location: 2 Adelaide Street, Belfast, BT2 8PB Reporting directly to the Head of Estates, the Customer Excellence Manager will lead the delivery of high-quality complaint management services across Housing Services and Asset Management, including Final Stage and Ombudsman complaints. The role also oversees the Corporate Complaints Management function and...

We’re looking for a driven, people-focused Customer Account Manager to join our growing sales team and help bring Edmunds Cocktails to more venues across the Midlands. At Edmunds Cocktails we’re redefining what ready-to-serve cocktails can be. Our award-winning range is crafted with real spirits, real ingredients, and above all, an obsession with quality. We’re now looking for someone who can...

We have a great opportunity for a office/Customer Experience Manager at our depot in Belfast About the role: As a member of the Depotsenior management team deliver effective management and control of all relevantdirect & indirect office staff (direct - stock/purchasing/business support, and indirect - credit control)/processesand controls, and lead CX activities, inline with the overall...

We’re Hiring! Sales Executive With Recruitment/Staffing Sales Experience – UK (Remote) About EiVA HR Solutions EiVA HR is a boutique London-based recruitment and staffi ng company specializing in offshore staffi ng and talent acquisition. We connect top-tier Filipino professionals and talents with global businesses, especially fast-growing startups building high-performing teams. We are...

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

If you're a top protection producer who's been seriously considering self-employment, you already know you could do it. You've run the numbers. You've had the conversations with yourself. The only thing missing is the right opportunity. This might be it. We're building the UK's leading medical protection advisory. Small team. High standards. We're looking for one adviser to join us, but only if...

Customer Experience Advisor (Sales Focus)£34,270 OTE | £25,480 basic + uncapped commissionBelfast – BT1 | On-siteSome people call it customer service.Others call it sales.In reality, it’s about helping customers make better decisions — and being rewarded for it.This role sits right in the middle. You’ll take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot...

A leading insurance provider is seeking a Retail Strategic Lead to drive the development and execution of innovative retail strategies. This pivotal role involves supporting sustainable business growth, enhancing customer experiences, and fostering cross-functional collaboration. Ideal candidates will have 5–7 years of experience in Direct Retail management or insurance operations, with strong...

A leading retail opticians is seeking an Assistant Manager to lead and inspire the team in delivering an exemplary customer experience. This role involves managing store operations, patient interaction, and staff development. Ideal candidates will have experience in customer service and team leadership, with opportunities for professional growth through training. Enjoy various benefits including...

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.

You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Job Description Location: Belfast (Office-based at least 4 days per week) Reporting to: Sales Director UKI and MEA Are you an experienced Sales professional with proven experience in leading Account Executives and Inside Sales teams to meet revenue targets whilst ensuring exceptional customer service standards and driving continuous improvement in sales processes? With responsibility for...

You will be responsible for ensuring every custom event we run is delivered with the right mix of senior decision-makers from the right target accounts. You’ll lead a team that identifies, engages and secures those delegates, working closely with Sales, Client Success and Event Operations to make sure expectations are clear and delivery is strong.

As part of the Serviceplan Group, the worlds largest independent and partner-managed agency group, Plan.net UK is the leading partner for building best brands in the digital now. We combine strategic thinking, data intelligence technology and creative excellence. By deeply understanding customer behaviour, we create personalised brand experiences and activate them through media, helping...

Job Description: Job Description: SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check) TRAVEL REQUIRED: Occasional travel within UK/EU LOCATION: Belfast TYPE: Full time *WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, Work / Life Balance: 36 hour week, flexible working...