Customer Experience Specialist jobs in Smethwick

Quality & Customer Experience Support Lead – Regulatory Compliance (18 month FTC) Base Location: Birmingham – hybrid – 2 days per week in the office The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters. Within Central Services we are part of a community of experts across a wide...

Shape the future of housing support real projects that deliver change for colleagues and tenants. Customer Experience & Insight Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger...

Your new company Your new role Working for a global telecommunications organisation. The team leads the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few. They take High Level Designs...

You will be required to work 1 weekend in every 7 weeks

A family-owned furniture company in Gravelly Hill seeks a Customer Experience Specialist to deliver personalized service and support customers in their design journey. The successful candidate will engage with customers, guide them through various products, and follow up on leads. A passion for design, strong communication skills, and the ability to manage appointment efficiently are essential....

You will provide expert guidance, helping to shape decisions that lead to the best outcomes for children at risk. If you are a passionate and experienced safeguarding professional looking for career progression, we would love to hear from you.

You will work closely with the Technology Manager to asses and develop strategy and appetite. This role will be new business focused predominantly but you will also underwrite existing business carrying out MTA’s.

You will be rewarded with a competitive salary and benefits package with flexibility around hybrid working.

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

Job Title - Customer Experience (CX) LeadLocation - Birmingham/Hybrid - travel to other UK sitesSalary - £40,000 to £45,000Customer Experience LeadChampion the Customer. Drive Change. Shape the Future.Bridge Recruitment are working with a leading manufacturing company who are a leader in their field.We have an exciting new role, where we are looking for a Customer Lead person who can come in and...

Fantastic opportunity with a longstanding not for profit organisation.Immediate start with great company benefits. About Our Client Michael Page are working in partnership with this reputable organisation to recruit the position of customer experience operating within the financial services industry. Known for its focus on customer satisfaction, the company offers a supportive and professional...

A leading global investment firm in the United Kingdom is seeking a Policies and Procedures Delivery Analyst in Birmingham. The successful candidate will evaluate and improve core operational processes within the customer support function. Ideal applicants will have a minimum of 2 years' experience in a related role and strong analytical and communication skills. This position offers a dynamic...

You will be responsible for driving sales targets, ensuring high standards of customer experience, and managing daily store activities. The ideal candidate will have a passion for sales, strong leadership skills, and the ability to enhance team performance.

A local government organization in Birmingham is seeking a passionate UX/Content Designer to join their Customer Experience Programme. This fixed-term role demands collaboration across teams to enhance customer service delivery and redesign services with a focus on human-centred design. Applicants should have a strong background in UX/content roles and a commitment to inclusivity. The contract is...

A leading retailer of apparel and accessories in Birmingham seeks a Key Lead to enhance customer experiences. The role involves supervising staff, ensuring quality service, and driving store performance. Candidates should have at least 1 year of retail experience. A High School Diploma or equivalent is preferred. This position offers flexibility, career advancement opportunities, and competitive...

A leading retail company in Birmingham is seeking a Key Lead to ensure quality in-store experiences for customers. This role involves supervising staff, driving store performance, and fostering a positive customer service environment. Ideal candidates should have at least one year of retail experience and possess strong communication and interpersonal skills. The position offers a flexible...

A retail company in Birmingham is seeking a Store Manager to lead their team. The role involves ensuring maximum profitability, developing a strong customer focus, and managing operational duties including marketing strategies. The ideal candidate will have at least 12 months of experience in a retail leadership role, demonstrating a consultative sales approach and strong communication skills....

You will be an experienced customer service trainer, with confidence in customer service leadership or service design. This is a field‐based role, requiring a minimum of 4 days per week in the field, with 1 day working from home.

You must have held a UK manual driving licence for at least 2 years.

Customer Experience Specialist- Erdington Part Time Customer Experience Specialist – Erdington Part Time At Hammonds, we've been helping people transform their homes for over 90 years, designing and installing fitted furniture. We bring order and calm to everyday lives. As a family business working nationwide with 20 showrooms we have ambitious plans for growth. We are proud to manufacture all...

A leading global investment firm in Birmingham seeks a Policies and Procedures Delivery Analyst to enhance operational processes and improve customer support. This role involves evaluating workflows, collaborating with cross-functional teams, and documenting procedures. Candidates should have a passion for customer service and possess strong analytical skills, with a minimum of 2 years'...