Customer Retention Manager jobs in Hackney

Fixed term until 1 February 2027Flexible within the UK. Home-based, blended or fully office based (from our offices in Belfast, Cardiff, Edinburgh or London).Closing date 01 February 2026Ref CL 1447As Manager, Customer Experience and Quality , you will lead and manage all aspects of Energy Saving Trusts customer experience (CX) framework and consultancy support programme . Your work will ensure...

Membership Retention ManagerDelivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation£40,000–£45,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | PermanentA high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Retention Manager to own and deliver an outstanding...

Responsible for maintaining and repairing thermal management products, and maintaining customer relationships.

Role Purpose:A Customer Growth Account Manager is responsible for the retention and expansion of their set of accounts. Through account and territory management they build and maintain client relationships, acting as the primary point of contact to ensure client satisfaction and identifying opportunities for account expansion. Key responsibilities include: acting as a client liaison, managing the...

Department: CommercialReports to: Head of E-commerce & CRMOffice: Hybrid, 3 days in head officeLocation: Hackney WickCompany:Percival Menswear is a contemporary British fashion brand based in London, known for its distinctive blend of classic style and modern design which combines quality craftsmanship, subtle detailing, and versatile functionality. The brand has developed a loyal following for...

Manage a Customer Success team, drive client retention and growth, and ensure clients maximize value from sustainability programs.

You will be working with an established pipeline of warm customers.

You will also play a key role in shaping feedback that influences product development.

You will be the first hire into this growing function, with the chance to directly shape processes, improve customer journeys, and support wider commercial growth.

You should be the kind of person who loves cross-basket analyses and customer journey mapping!

Store ManagerLocation: Baker Street, LondonSalary: £36,700 + Generous CommissionJob Type: Permanent | Full-time (40 hours per week, including weekends)Are you a confident, energetic leader with experience in fast-paced, high-volume retail? Do you thrive in a busy environment where no two days are the same? If you’re commercially sharp, customer-focused and ready to take on a dynamic leadership...

You will be instrumental in leading customer success and account management, ensuring clients achieve maximum value from our platform. This role involves building a scalable, data-driven client organization, and acting as a senior escalation point for strategic accounts. Main tasks includeDevelop Account Management and Support processes to deliver world-class client outcomes.

You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences.

You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement.

National Account Manager – AsdaHybrid – London Bridge (2 days every other week)£55,000–£60,000 + car allowance + 20% bonus + benefitsWe’re delighted to be supporting a values-led food business that’s undergone a significant transformation over the last 15 months. Under the leadership of a new CEO and with a clear strategic direction in place, the company has repositioned itself as a focused,...

Account Manager – SaaS Scale-UpDublin / London | HybridWe’re working with a well-funded SaaS scale-up that’s growing quickly across multiple markets and hiring an Account Manager to own post-sale relationships and drive account growth.The RoleManage a portfolio of mid-market and enterprise clientsOwn post-onboarding relationships and act as the main point of contactDrive expansion across users,...

About BrandSwapBrandSwap is an award-winning Retail Media startup helping online retailers drive revenue and conversions through brand-to-brand partnerships. We enable seamless, on-brand reward experiences across the full customer journey — from pre-checkout gift-with-purchase (GWP) offers and AI-powered targeting to post-checkout rewards and member perks.Our platform is lightweight to implement,...

National Account Executive – Grocery and Convenience£45,000 plus £5,000 car allowance, 15% bonus and benefitsHybrid role (once a week in LDN office)This is a rare chance to join a small, agile UK drinks business backed by a highly respected global beer group. With a lean UK team, the business operates with a genuine start-up mindset — high autonomy, minimal hierarchy, and real involvement across...

Membership ManagerDelivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation£40,000–£45,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | PermanentA high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Manager to own and deliver an outstanding end-to-end member...

Membership Retention ManagerDelivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation£40,000–£45,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | PermanentA high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Retention Manager to own and deliver an outstanding...

Membership Renewals ManagerDelivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation£40,000–£45,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | PermanentA high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Renewals Manager to own and deliver an outstanding...

Membership SpecialistDelivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation£40,000–£45,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | PermanentA high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Specialist to own and deliver an outstanding end-to-end member...

Membership Retention ManagerDelivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation£40,000–£45,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | PermanentA high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Retention Manager to own and deliver an outstanding...