customer success manager jobs in Hackney

You will be working with an established pipeline of warm customers.

You will also play a key role in shaping feedback that influences product development.

You will be the first hire into this growing function, with the chance to directly shape processes, improve customer journeys, and support wider commercial growth.

Manage a Customer Success team, drive client retention and growth, and ensure clients maximize value from sustainability programs.

Fixed term until 1 February 2027Flexible within the UK. Home-based, blended or fully office based (from our offices in Belfast, Cardiff, Edinburgh or London).Closing date 01 February 2026Ref CL 1447As Manager, Customer Experience and Quality , you will lead and manage all aspects of Energy Saving Trusts customer experience (CX) framework and consultancy support programme . Your work will ensure...

You will become a trusted advisor to our clients, helping them achieve their goals while driving revenue growth for Charle. ResponsibilitiesAct as the main strategic contact for your portfolio of merchants. Run quarterly business reviews (QBRs) to align on performance, roadmap, and opportunities.

About Linda AIHealthcare runs on conversations - scheduling, intake, triage, refills, follow-ups. But humans are drowning in them. Linda AI builds autonomous healthcare agents that handle these workflows end-to-end, over voice, with the reliability and context clinical environments demand.Our agents don’t just “talk.” They understand, reason, remember, and take action inside real healthcare...

London | Mission-driven startup | Office-based (view to go Hybrid) We’re working with a fast-growing, purpose-led startup tackling a real societal challenge, helping people navigate complex systems and access support they’d otherwise miss. The work genuinely changes lives, and customer experience sits at the heart of everything they do.They’re now hiring a Head of Customer Success to lead and...

You will be joining a small, elite team with deep expertise covering heating, data, engineering, finance and operations. We’re committed to doing excellent work, but also believe that enjoying the journey is key to long-term success.

You will be defining, building and operating the critical business processes that deliver for customers and installation partners.

Account Manager – Customer RelationshipsLocation: Central London HQ (Office 3 days per week - Mon, Tues & Thurs)Reporting to: Head of Customer OperationsWho are weCleanCloud is the world's leading Point of Sale (POS) and software management solution for the laundry and dry cleaning industry. We are a high-growth SaaS company powering businesses in 100+ countries. We are digitising an entire...

Job Description: Account Manager – Strategic Expansion (NORAM & EMEA)Salary Range: Circa £45-70K + CommissionLocation: UK – London Office (3-4 days a week)Reporting To: Sales DirectorOverview & The OpportunityWe are recruiting for a fast-growing technology company, recently named one of the UK’s Fastest Growing Technology Companies by Deloitte. The companyt is a Preferred AWS Partner and a...

Role Title Account Manager / Customer Success ManagerAbout The Company Rec tech scale up company Connecting organisations with top technical talent across the globeSeed Funded Looking to 10x growth over the next 18 monthsAbout the Role Onboard all new clients ensuring users are happy to how to use the productRegular check ins with clients to maximise usage Upsell and Cross sell to grow out...

Sales ConsultantThis is a position at the heart of a busy, customer-facing business — blending top-tier service with proactive sales. You’ll play a vital part in helping customers find the right solutions while driving commercial success on the ground. With a strong London presence and a reputation for smart spaces, seamless service, and ambitious growth, you’ll be joining a team that’s serious...

Role Purpose:A Customer Growth Account Manager is responsible for the retention and expansion of their set of accounts. Through account and territory management they build and maintain client relationships, acting as the primary point of contact to ensure client satisfaction and identifying opportunities for account expansion. Key responsibilities include: acting as a client liaison, managing the...

About BrandSwapBrandSwap is an award-winning Retail Media startup helping online retailers drive revenue and conversions through brand-to-brand partnerships. We enable seamless, on-brand reward experiences across the full customer journey — from pre-checkout gift-with-purchase (GWP) offers and AI-powered targeting to post-checkout rewards and member perks.Our platform is lightweight to implement,...

Job Title: Strategic Account ManagerAirfinity is a leading provider of data and analytics solutions in the pharmaceutical industry. We partner with clients to help them better understand disease landscapes, predict demand, and improve outcomes for various infectious diseases. Our mission is to deliver strategic insights and expert guidance that empower our clients to make informed decisions.Role...

Job Summary:Do you want to help shape the future of retail? Here’s a thought—how about doing that while helping people get a sneak peek of what the world is creating at the same time? We are Smartech Retail Group—a destination for innovation at the world’s best department stores. We let people discover, try, and play with the latest innovation, gaming, and e-mobility across our experience-led...

ABOUT THE ROLE:We are working with a leading global security and investigations firm with over 25 years of experience is entering an exciting phase of growth and technological innovation. The company supports major organizations worldwide, including corporates, NGOs, media, and government bodies, operating across Europe, the Middle East, Africa, Asia, and South America.They are seeking an Account...

Account Executive (UK – Remote)At SupportRoom, we transform workplace wellness, performance, and growth by combining onsite clinical operations, cutting-edge technology, and expert services. Our all-in-one workplace experience delivers:Mental & physical wellness support: Therapists, coaches, mentors, and wellness programs.Technology-led engagement: Video, voice, chat sessions, messaging, and...

Account Manager – London About Music ConciergeMusic Concierge is the global authority in designing and executing music identities for best-in-class brands. We create emotionally engaging, culturally attuned atmospheres that shape guest experience and strengthen brand connection. From luxury hotels and resorts to lifestyle, retail, and wellness brands, our work sits at the intersection of art,...

You will play a pivotal role within a high-performance sales team, owning relationships with key enterprise clients and driving revenue growth through account development and expansion.

London | Mission-driven startup | Office-based (view to go Hybrid) We’re working with a fast-growing, purpose-led startup tackling a real societal challenge, helping people navigate complex systems and access support they’d otherwise miss. The work genuinely changes lives, and customer experience sits at the heart of everything they do.They’re now hiring a Head of Customer Success to lead and...