Customer Support Analyst jobs in Warwickshire

You will play a central role in designing, building, implementing and communication of pricing models and rating algorithms.

You will also be responsible for monitoring performance to ensure key metrics such as premium, conversation rates, retention rates and profitability are in line with business objectives.

You will thrive in a fast-paced, dynamic environment • Competent in taking ownership of own responsibilities • Ability to manage multiple priorities without compromising quality • Strong team player with excellent communication skills • Comfortable working with data to draw insights and support operational decisions

You will operate across several concurrent initiatives, shaping business and functional requirements, documenting process and operating model change, and supporting delivery teams with dependable, auditable analysis.

You will work across digital transformation, systems implementation, and operational change programmes within a governed utilities setting.

Our premium brand Automotive client is currently recruiting for the following role:Change & Communications Analyst - £35/hr (Inside IR35) - Warwickshire & Hybrid - 6 Months (Potential to extend)Purpose of the Role Support the successful integration of four Customer Experience (CEX) teams by delivering clear, timely, and engaging change communications, supporting the people transition through...

Job Title: Change & Communications Analyst – (phone number removed)Contract Type: Agency (6-month contract)Location: WarwickshirePurpose of the RoleSupport the successful integration of four CEX teams by delivering clear, timely, and engaging change communications, supporting the people transition through structured change management activities, and driving the embedding and adoption of new ways...

You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on.

Purpose of the Role:Support the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.Key Responsibilities: * Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and...

Digital Business Analyst - Contract Inside IR352-3 days in the Warwick Office Key ResponsibilitiesWorking with Digital and Business Stakeholders* Identify issues within current business processes.* Redesign end‑to‑end processes and ways of working.* Develop digital solutions that reduce friction and improve efficiency.Working with Business SMEs* Define user stories, product features, and detailed...

You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

Expleo is recruiting a Software & Systems Testing Process Analyst to support our customer's new vehicle programs in Warwick (12 month contract). This role is critical in ensuring software and systems testing progresses at the right pace, with a strong focus on process adherence, KPI tracking, and continuous improvement. You'll act as a key link between development teams and senior stakeholders,...

You will ensure user issues are resolved promptly with minimal disruption to business operations, helping to keep our core systems running smoothly.

You will assist with evaluating and implementing change requests or minor improvements to existing systems, making sure any modifications are properly tested and documented.

Our premium brand Automotive client is currently recruiting for the following role:Business Analyst - Customer Experience - £34/hr (Inside IR35) - Warwickshire / Remote - 6 Months (Potential to extend)Purpose of the Role Support the successful integration of four customer experience (CEX) teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new...

Expleo is seeking a Change & Communications Analyst to Support the successful integration of four CEX teams by delivering clear, timely, and engaging change communications, supporting the people transition through structured change management activities, and driving the embedding and adoption of new ways of working. Contract Type: 6-month contract Location: Hybrid/Gaydon Key...

Job Title: Business Analyst – (phone number removed)Contract Type: Agency (6-month contract)Location: WarwickshirePurpose of the RoleSupport the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.Key Responsibilities * Lead...

Expleo is seeking a skilled Data Analyst to join our customer's team in Warwick(12 month contract). This role is pivotal in supporting software and systems testing through data analytics, ensuring the integrity, consistency, and usability of testing data across engineering domains. You'll work closely with cross-functional teams to analyse complex datasets, resolve tooling issues, and deliver...

You will thrive in a fast-paced, dynamic environment • Competent in taking ownership of own responsibilities • Ability to manage multiple priorities without compromising quality • Strong team player with excellent communication skills • Comfortable working with data to draw insights and support operational decisions

Expleo is seeking a Change & Communications Analyst to Support the successful integration of four CEX teams by delivering clear, timely, and engaging change communications, supporting the people transition through structured change management activities, and driving the embedding and adoption of new ways of working.Contract Type: 6-month contractLocation: Hybrid/GaydonKey ResponsibilitiesSupport...

You will thrive in a fast-paced, dynamic environment • Competent in taking ownership of own responsibilities • Ability to manage multiple priorities without compromising quality xwwtmva • Strong team player with excellent communication skills • Comfortable working with data to draw insights and support operational decisions

Are you a Workflow & Real-Time Analyst, seeking a new challenge? Do you have passion for future vehicle development? Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Workflow & Real-Time Analyst to join their Customer Relationship Centre team, supporting Supply Chain & Production Planning. As a Workflow & Real-Time Analyst you will monitor live service performance,...

Expleo is seeking a Change & Communications Analyst to Support the successful integration of four CEX teams by delivering clear, timely, and engaging change communications, supporting the people transition through structured change management activities, and driving the embedding and adoption of new ways of working. Contract Type: 6-month contract Location: Hybrid/Gaydon Key Responsibilities...