Customer Support Manager jobs in Cardiff

Job Description Service Delivery Manager (IT/MSP) Cardiff, Wales £40,000 - £60,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Service Delivery Manager or similar, coming from a background within IT Managed Services, having previous working experience in a Service Delivery Manager role or a related position, looking to...

You will lead on-site teams to deliver safe, well-maintained, and professional environments, ensuring maintenance, cleaning, and security standards are upheld at all times.

You will foster a service-led culture where customer satisfaction is central to every decision, monitoring feedback closely and implementing improvement plans where required.

Account Manager SupportCardiffUp to £28k depending on experienceAre you looking to step into a role where you’ll support a market leading organisation known for delivering first-class service and smooth project execution for major household brands?Our established partner, an innovator in full-service retail solutions is expanding its Support team and is now recruiting a Client Support...

You will ideally have experience of using Microsoft and VMware technologies.

You will have first-class customer service skills, as this role involves dealing with both internal and external stakeholders on a daily basis. What you'll get in return This is a permanent role to start ASAP.

Chief Operating Officer / Services Director Welsh Revenue Authority (WRA) Location: Cardiff (with hybrid working) Salary: £81,000 - £95,544 (SCS1) Civil Service Pension with an employer contribution of 28.97% Contract: PermanentLead the Next Phase of Wales' Digital Revenue ServicesYolk Recruitment is proud to be supporting the Welsh Revenue Authority (WRA) in the appointment of a new Chief...

You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market.

You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac Person Specification

A community housing organisation in Cardiff is seeking a strategic leader for the Housing and Communities Directorate. This position involves ensuring fair and accurate service charges, managing a team, and collaborating across departments to improve customer experience. Applicants should possess strong financial expertise and experience guiding non-financial teams. It's an opportunity to shape...

Job Category: Social Care – Qualified Location: City Hall, Cardiff Council Hours Per Week: 37.00 Start Date: Immediate Start Start Time: 09 : 00 End Time: 17 : 00 Salary: £22.56 Responsibilities To be responsible for assessing the training and development needs of Adult Services employees, to implement training strategies, and track training progress and impact. To work with the Adult...

A fast-growing fintech company in Cardiff is seeking a Vulnerability Officer to provide specialized support to vulnerable customers. This hybrid role involves assessing customer accounts, managing complex cases, and ensuring the utmost care for customers. Ideal candidates will have empathy and experience in telephony-based roles. Starting salary ranges from £27,000 to £34,000, along with various...

1 week ago Be among the first 25 applicants. Customer Support Officer We're Capital on Tap Capital on Tap was founded with the mission to help small‐business owners and make their lives easier. We provide an all‐in‐one business credit card and spend‐management platform that helps businesses save time and money. We proudly serve over 200,000 businesses worldwide and aim to help one million by...

About the Role CCHA is a learning organisation committed to delivering excellent services to our customers. This role provides strategic leadership within the Housing and Communities Directorate, ensuring service charges are fair, transparent, and accurate. It combines financial expertise with strong cross-team collaboration, influencing how service chargeable activities are delivered and managed...

Key Account Manager SupportCardiffto £28k depending on experienceAre you looking to step into a role where you’ll support a market leading organisation known for delivering first-class service and smooth project execution for major household brands?Our established partner, an innovator in full-service retail solutions is expanding its Support team and is now recruiting a Client Support...

Overview We're Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. Why...

A financial services provider is seeking a Customer Support Officer in Cardiff. This hybrid role involves serving customers via phone, email, and live chat, resolving issues, and maintaining high service standards. Candidates should have a minimum of 2 years' experience in customer service, excellent communication skills, and the ability to manage high query volumes. Perks include private...

A leading fintech company in Cardiff seeks a Team Lead to drive performance and engagement within the Customer Support team. The role involves leading a team to deliver exceptional service, supporting departmental changes, and fostering a growth-oriented environment. Candidates should have contact center experience and a passion for team development. Competitive salary of £32,000 - £38,000 with...

About Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all‐in‐one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses worldwide and our goal is to help 1 million small businesses by 2030. Why Join Us? We...

We're Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. Why Join...

A growing fintech company in Cardiff is seeking a Vulnerability Officer to provide essential support for vulnerable customers. This hybrid role involves conducting assessments, managing cases, and ensuring customers receive proper care. Ideal candidates will have experience in handling vulnerable clients, a strong empathetic approach, and a capacity to work under pressure. A competitive salary...

You must be based in the UK. What You'll Be Doing

You will act as a strategic bridge between night‐shift operations and the wider business, driving operational excellence and ensuring our nocturnal service aligns perfectly with Capital on Tap's overarching goals.