Customer Support Manager jobs in Cardiff

Job Description Service Delivery Manager (IT/MSP) Cardiff, Wales £40,000 - £60,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Service Delivery Manager or similar, coming from a background within IT Managed Services, having previous working experience in a Service Delivery Manager role or a related position, looking to...

You will lead on-site teams to deliver safe, well-maintained, and professional environments, ensuring maintenance, cleaning, and security standards are upheld at all times.

You will foster a service-led culture where customer satisfaction is central to every decision, monitoring feedback closely and implementing improvement plans where required.

Regional Support Manager £45,000 - £45,000 DOE, plus extra car allowance of £3,960 per annum This role is Predominantly covering Gloucester/Swindon/Wiltshire Join Voyage Care and Feel Valued, we reward your dedication with: • Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned. • Funded Blue Light Card – hundreds of discounts at high street retailers...

This is a chance to be the first Account manager in a respected specialist software services business. My client works with leading names in silicon and AI; delivering managed services in compiler toolchains, embedded systems and optimisation. Account Manager Responsibilities: - Primarily grow and develop existing accounts. - Build long-term trust in a market – forging strong relationships with...

We currently have an exciting opportunity for a Broadcast Project and Support Engineer to join a leading broadcast technology company on a permanent basis. You’ll split your time between project delivery where you will be installing, configuring and commissioning new deployments and support where you will be investigating live customer systems, diagnosing issues, implementing changes and...

Account Manager SupportCardiffUp to £28k depending on experienceAre you looking to step into a role where you’ll support a market leading organisation known for delivering first-class service and smooth project execution for major household brands?Our established partner, an innovator in full-service retail solutions is expanding its Support team and is now recruiting a Client Support...

You will ideally have experience of using Microsoft and VMware technologies.

You will have first-class customer service skills, as this role involves dealing with both internal and external stakeholders on a daily basis. What you'll get in return This is a permanent role to start ASAP.

Chief Operating Officer / Services Director Welsh Revenue Authority (WRA) Location: Cardiff (with hybrid working) Salary: £81,000 - £95,544 (SCS1) Civil Service Pension with an employer contribution of 28.97% Contract: PermanentLead the Next Phase of Wales' Digital Revenue ServicesYolk Recruitment is proud to be supporting the Welsh Revenue Authority (WRA) in the appointment of a new Chief...

You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market.

You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also.

A leading software company based in Cardiff is seeking a customer service representative. This role serves as the first point of contact, helping customers use software via various communication channels. The position offers opportunities for career advancement into technical and management roles. Benefits include a hybrid working model, a generous holiday entitlement, and a focus on staff...

A fast-growing fintech company in Cardiff is seeking a Team Lead for their Customer Support team. In this role, you will lead a team of 10 agents, driving performance and ensuring exceptional customer outcomes. The ideal candidate will have prior contact center experience and a strong passion for team development. The position offers a competitive salary between £32,000 and £38,000, as well as...

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You should be IT literate and be able to identify how customers can benefit further from using our software and services.

You should be IT literate and be able to identify how customers can benefit further from using our software and services.

This isn't your typical "customer service" role. You'll be the voice of Sidekick for our customers - guiding them through onboarding, funding, transfers, and everyday account queries with clarity, care, and confidence. But you'll go beyond answering tickets. You'll help shape how Sidekick feels for every customer - working closely with our product, engineering, and compliance teams to make the...

You will have an initial Zoom call with Nazima to find out more about you and to tell you more about us. Stage 2: Technical Task & Values based interview (90 mins): This stage will be held in our office, and you’ll meet with the wider team - We’ll run through a live role play exercise where you’re the agent and we’re the member.

Tigerbay is a Cardiff-based technology business, creating online systems for the travel industry. We are a small, but effective team, catering to several high-profile customers including Saga, Titan Travel, Newmarket Holidays, Mark Warner, Simpson Travel, HF Holidays and Martin Randall. Our key strength is our in-depth knowledge of both Travel and Technology. We understand that having knowledge...

You will be directly involved with customer support tickets and help lead the team to resolve issues.

You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management.

You will need experience leading a team and also being hands on with customer service tickets.

Customer Service Officer Location: Cardiff and Caerphilly Salary: £23,000 Contract: 12 month (fixed term) Hours: Full Time - 35 hours per week Monday - Friday 08:30 - 16:00 Want to change the world? Choose a career that makes a difference At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes...

Key Account Manager SupportCardiffto £28k depending on experienceAre you looking to step into a role where you’ll support a market leading organisation known for delivering first-class service and smooth project execution for major household brands?Our established partner, an innovator in full-service retail solutions is expanding its Support team and is now recruiting a Client Support...

You should be IT literate and be able to identify how customers can benefit further from using our software and services. We believe in having our clients and staff interests at heart, as a crucial element of your role you should be able to demonstrate a commitment to solving problems and helping the customer overcome any issues they may have.