Helpdesk jobs in Manchester

You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.

A facilities management service provider in Manchester is seeking a Facilities Helpdesk Lead to oversee the operations of the Helpdesk. The role involves leading a team, managing incoming queries, and ensuring service delivery meets compliance and standards. Candidates should have strong leadership and communication skills, experience with CAFM systems, and the ability to manage competing...

Lead Helpdesk CoordinatorLocation: ManchesterSalary: £30,000About the Role:RG Setsquare are working with a reputable client in the FM sector. Our client, a trusted provider of commercial maintenance services, is seeking an experienced Lead Coordinator to join their team to oversee a team on a fantastic commercial contract.This is a fantastic opportunity to work with a nationwide maintenance...

A global facilities management company in Manchester is seeking an experienced Helpdesk Team Leader. This role involves overseeing daily helpdesk operations, ensuring customer satisfaction, and managing a team of support staff. The ideal candidate will have a background in customer service leadership, strong problem-solving skills, and familiarity with CAFM systems. The position offers a...

Job description My client is currently looking for a level 4 qualified individual to join an IFA technical helpdesk as a Technical Consultant. The Technical Consultant will join a dedicated team who answer both telephone and email queries from Advisers and Paraplanners across the UK. Technical queries cover a range of tax areas faced by clients as they advise their own clients on IHT, CGT, long...

You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales. 💪 Your responsibilities: 💪✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.

You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.

You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's.

Role Responsibility: * To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. * To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. * To ensure all...

You will play a vital role in providing exceptional service to customers, helping them with digital services and resolving their queries. Ideal candidates should have strong communication skills and a curious mindset towards customer needs.

Job Description Chiller Service Engineer Location: Manchester (field-based across the North West)Salary: £40,000 - £52,000 DOEBenefits: Company van, fuel card, overtime, call-out, pension, 25 days holiday + bank holidaysContract: Permanent, Full-Time A leading building services and facilities management contractor is seeking an experienced Chiller Service Engineer to support a portfolio of...

You will be given autonomy over your work so that you will have the opportunity to shape the projects you’re working on. We are a people-first business, which means people are at the heart of everything we do here. We offer our consultants a safe environment where knowledge sharing, and open communication is encouraged.

You will help ensure: Accurate and timely documentation of system updates and issues. Improved user experience through efficient troubleshooting and clear communication. Strong collaboration across departments to ensure technology supports operational goals. Enhanced system security through diligent monitoring and adherence to best practices.

You will act as the client advocate, ensuring their needs are fully understood and met through close collaboration with internal teams. - You may assist with making sales calls, handling client feedback or complaints, analysing data, and continuously improving the overall client experience.

Helpdesk Administrator/CoordinatorLocation: Romford, EssexWorking Pattern: Monday-Friday, on-siteSalary: Basic £28-32,000 per annum, dependent on experience (potentially higher for the right candidate) + Company BenefitsType: Permanent, Full-Time (PAYE)Sector: Construction & Building ServicesThe RoleWe are currently recruiting for a Helpdesk Administrator/Coordinator to join a busy and...

You will manage internal teams, oversee a nationwide engineering workforce, and ensure exceptional service delivery across both planned and reactive works.

You will play a key role in shaping the division's growth strategy, particularly within the North West, where expansion is a focus.

We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Fleet & Supply Chain Manager based predominantly around the North West/Manchester areaThe role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely,...

You will be expected to have an excellent understanding of plant room and building services engineering, compliance and have a multiskilled HVAC background. Primarily working on commercial gas / combustion plant and associated kit. The role is a Permanent position paying up to £50,000 basic.

WELCOME TO LINAKERFor 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.Linaker was founded upon three core values: trust, reliability and care. We are not just a service...

Job Description HVAC Service Engineer Location: Manchester (field-based across the North West)Salary: £38,000 - £48,000 DOEBenefits: Company van, fuel card, overtime, call-out, pension, 25 days holiday + bank holidaysContract: Permanent, Full-Time A leading building services and facilities management contractor is seeking an experienced HVAC Service Engineer to support a portfolio of...

You will regularly liaise with engineers, contract managers, clients and suppliers to ensure the team is working towards meeting SLAs and effectively completing all operational duties.

You will be managing the daily workflow of incoming queries ensuring emails are delegated to the relevant individual and acting on potential escalated issues when required.